Fraud Strategy - Portfolio Manager

AdvancedMD; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

Global Payments seeks an experienced Fraud Manager to lead investigation of complex fraud cases and optimize detection processes. The role collaborates with legal, client teams and government agencies to implement policies and improve tools.

The candidate will analyze transactions and customer data using SQL queries, mentor frontline staff, and drive continuous improvements to reduce losses while meeting SLAs.

Qualifications

• Bachelor's Degree or related field is required.
• Relevant experience or degree in a related field is required; however, relevant experience may be considered in lieu of a degree.
• Typically a minimum of 6 years of professional experience.
• Prefer a minimum of 1-2 years in a supervisory position.

Responsibilities

• Establishes and directs work flow and goals to mitigate and prevent losses through daily monitoring of current fraud trends.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry.
• Implements anti-fraud processes to prevent fraudulent payments, transactions, and account registrations.
• Provides training and guidance to front line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with Client Relations team to deliver Client contractual requirements.
• Conducts analysis and ad-hoc SQL queries continuously for team members and other departments.
• Not an exhaustive list; other duties as assigned.

Skills

SQL queries

Data analysis

Fraud risk policy

Training and coaching

Education

Bachelor's degree

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow., Manages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

• Establishes and directs work flow and goals to mitigate and prevent losses through daily monitoring of current fraud trends. Communicates new fraud recognition techniques to help mitigate company wide losses.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry. Implements anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Manages the continuous monitoring of data and patterns to keep fraud losses within company standards.
• Provides training and guidance to front line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with Client Relations team to deliver Client contractual requirements. Serves as a point of contact to existing clients to provide subject matter expertise on items such as best practices for fraud risk policy.
• Conducts analysis and ad-hoc SQL queries continuously for team members and other departments. Queries data and manages all data profiling, report creation, and analysis of information.
• Not an exhaustive list; other duties as assigned.Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years
• related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.