Senior Fraud Investigations Lead EU/UK

JD.COM; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD Europe is expanding its International Compliance team to investigate and resolve fraud affecting customers and the platform across UK and EU markets. You will tackle customer, payment, e-banking, and refund abuse while coordinating with service, payments, product, and legal teams to reduce fraud exposure at scale.

The role requires strong analytical skills, experience in e-commerce fraud, and the ability to operate across multiple markets and processes.

Qualifications

• Experience investigating and resolving e-commerce fraud at a scaled online marketplace, retailer, or consumer-facing digital platform.
• Strong working knowledge of customer fraud, payment and e-banking fraud, account takeover, and refund abuse patterns.
• Familiarity with UK and EU payments landscape, chargeback processes, card scheme rules, and PSD2/SCA.

Responsibilities

• Investigate and resolve fraud cases across UK and EU markets, including customer fraud, payment fraud, e-banking and buying fraud, account takeover, and refund abuse
• Manage day-to-day fraud queues, triaging cases by risk and impact, and taking matters through to resolution
• Partner with risk, audit, logistics, customer service, payments, and operations teams to handle escalated cases and improve first-line handling
• Support the design and refinement of fraud policies and governance, controls, and detection thresholds in collaboration with product and risk teams
• Track fraud patterns and typologies across markets, and flag emerging risks
• Liaise with payment providers, card schemes, and banking partners on disputed transactions, chargebacks, and fraud claims
• Support engagement with law enforcement and reporting bodies where matters warrant escalation
• Maintain case records, investigation notes, and management reporting on fraud performance
• Contribute to fraud awareness and training across the business

Skills

E-commerce fraud investigation

Cross-functional collaboration

Analytical thinking

Job description

JD Europe is expanding its International Compliance team to investigate and resolve fraud affecting customers and the platform across UK and EU markets. You will tackle customer, payment, e-banking, and refund abuse while coordinating with service, payments, product, and legal teams to reduce fraud exposure at scale.

The role requires strong analytical skills, experience in e-commerce fraud, and the ability to operate across multiple markets and processes.