Senior Fraud Strategy Manager

Zilch; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading payment tech company is seeking a Senior Fraud Strategy Manager to develop strategies for fraud prevention and detection. The role involves leading a team, collaborating with various departments, and utilizing data analytics to enhance fraud detection methods. This position offers a dynamic environment with opportunities for growth and impactful work.

Benefits

Income Protection

Share Options Scheme

5% cashback on in-app purchases

£200 WFH setup allowance

Private Medical Insurance

Employee Assistance Programme

Savings and discounts on shopping

1:1 well-being consultations

Family policies

Learning & Development opportunities

Hybrid working

Qualifications

• Experience in fraud management and working with BPOs.
• Strong leadership and analytical skills.
• Proficiency in SQL and Python.

Responsibilities

• Develop and execute fraud management strategies.
• Monitor fraud trends and collaborate with teams.
• Lead the internal fraud team and manage BPO operations.

Skills

Leadership

Data Analysis

Fraud Management

Analytical Mindset

Cross-Functional Collaboration

Education

Mathematics

Statistics

Engineering

Computer Science

Finance

Tools

SQL

Python

CIFAS

Onfido

Experian

GBG

Job description

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The role

We are looking for a Senior Fraud Strategy Manager who develops and implements strategies to prevent and detect fraud, collaborating with teams like Credit Risk and Engineering. They monitor fraud trends, lead a team of analysts, and coordinate with external partners to ensure effective case resolution. The role also includes reporting on fraud metrics to Zilch’s leadership and using data analytics to improve detection methods, safeguarding both the company and its customers.

Day-to-day responsibilities

1. Help shape, develop, and execute Zilch’s fraud management framework and strategy.
2. Monitor and stay on top of fraud trends and emerging threats, collaborating with Credit Risk, Product, and Engineering teams to implement proactive measures to minimize fraud losses.
3. Be aware of new fraud trends in the market and their mitigation strategies.
4. Develop standard policies, procedures, and controls related to fraud detection, prevention, and reporting.
5. Assess and improve fraud workflows to ensure seamless handoffs between teams and optimized case resolution, seeking automation opportunities where feasible.

Team & Stakeholder Management

1. Lead and manage the internal fraud team, including two Senior Fraud Analysts.
2. Foster a strong team culture and collaborative environment to ensure effective work between the internal team and BPO.
3. Liaise with key internal stakeholders such as Compliance, Legal, and Service Operations to streamline fraud operations.
4. Act as the main contact between the business and external fraud agencies and partners.

Collaborate with Product, Engineering, and Service Operations teams to embed fraud prevention measures into new initiatives and operational changes.

BPO Management

1. Oversee the operational workload managed by the BPO, ensuring service levels and KPIs are met.
2. Coordinate between the internal fraud team and BPO to address escalated cases and complex fraud issues.
3. Conduct regular performance reviews with the BPO to assess quality and detection efficacy.

Reporting & Analysis

1. Provide regular reports on fraud performance metrics, trends, and incidents to senior leadership.
2. Develop dashboards for real-time monitoring of fraud KPIs.
3. Utilize data analytics to identify gaps and opportunities, adjusting fraud rules as needed.
4. Monitor customer feedback to refine fraud detection and response, improving case resolution times and reducing impact on legitimate customers.
5. Report fraudulent accounts to external agencies and consortiums accurately and promptly.

Qualifications and Experience

• Experience in fraud management, including working with BPOs or outsourced teams.
• Strong leadership and team management skills.
• Analytical mindset with experience in data analysis, fraud modeling, reporting, and detection technologies.
• Proficiency in SQL and Python.
• Ability to work cross-functionally with internal and external stakeholders.
• Understanding of KYC and AML regulatory requirements.
• Experience with fraud prevention tools such as CIFAS, Onfido, Experian, GBG.
• Certifications like CFE or CAMS are highly preferred.
• Educational background in Mathematics, Statistics, Engineering, Computer Science, Finance, or related fields is beneficial.

Benefits

• Income Protection
• Share Options Scheme
• 5% cashback on in-app purchases
• £200 WFH setup allowance
• Private Medical Insurance including GP consultations, medication, inpatient/outpatient care, mental health support, physiotherapy, advanced cancer cover
• Employee Assistance Programme with unlimited mental health sessions, 24/7 remote GP and physiotherapy, emotional support helpline
• Savings and discounts on shopping
• 1:1 well-being consultations
• Family policies including enhanced maternity, paternity, adoption, and shared parental leave
• Learning & Development opportunities including qualifications, memberships, e-courses, internal training, FCA/regulatory training
• Hybrid working, casual dress code, workplace socials

Application Process

To apply, submit your CV and cover letter.

We will review all applications and contact candidates whose qualifications meet our requirements. We appreciate your interest and wish you success.

Zilch is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, religion, or belief.

Apply for this Job

Please provide your preferred first name, confirm if you require visa sponsorship, confirm if you live within commuting distance of our London Victoria office, and if you can attend the office 3 days a week (Monday, Wednesday, Thursday). Briefly share how your skills and experience align with the job requirements.