Senior Fraud Strategy Lead, Cards & Payments Insights

HSBC Holdings plc; Sheffield; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Contributory pension

Job summary

HSBC Holdings plc is seeking an experienced Senior Manager for Fraud Decisioning and Insights Payments in the UK. The role leads fraud detection strategies, oversees detection systems, and coordinates rapid responses to fraud incidents across Payments and related typologies.

You will work with Fraud Operations and Strategic Fraud Analytics to optimise models and controls, while guiding teams through complex data-driven decisions in a regulated environment.

Qualifications

• Proven management-level experience in Fraud Analytics or Fraud Strategy.
• Detailed knowledge of payments and/or account opening processes.
• Hands-on experience with fraud detection systems (Feedzai, SAS EFM, Falcon, Biocatch, Hunter or Threatmetrix).
• Ability to calibrate and optimise fraud detection tools and decisioning approaches.
• Experience developing new processes and ways of working within a fraud strategy or analytics team.
• Understanding of best-in-class fraud analytics routines and how to embed them.
• Experience across multiple fraud typologies and engaging senior stakeholders.
• Ability to operate effectively in a complex, matrixed environment and influence decisions without direct authority.

Responsibilities

• Shape and implement fraud detection strategies across a core typology (Cards, Payments or Lending).
• Oversee ongoing monitoring of fraud detection systems to maintain performance.
• Coordinate response to flash fraud attacks for your typology and support rapid containment.
• Interpret large data sets to identify trends, issues and emerging fraud risks.
• Establish root cause routines and escalate weaknesses to control owners.
• Set alert treatment routines with operational teams for risk-based strategy.
• Provide feedback to Fraud Operations on alert accuracy and drive improvements.
• Partner with Strategic Fraud Analytics to develop models and tooling.

Skills

Fraud analytics

Fraud strategy

Payments processes

Fraud detection systems

Tool calibration

Process development

Fraud analytics routines

Stakeholder management

Tools

Feedzai

SAS EFM

Falcon

Biocatch

Hunter

Threatmetrix

Job description

HSBC Holdings plc is seeking an experienced Senior Manager for Fraud Decisioning and Insights Payments in the UK. The role leads fraud detection strategies, oversees detection systems, and coordinates rapid responses to fraud incidents across Payments and related typologies.

You will work with Fraud Operations and Strategic Fraud Analytics to optimise models and controls, while guiding teams through complex data-driven decisions in a regulated environment.