Fraud Decisioning & Insights Leader – Payments (Hybrid UK)

HSBC Holdings plc; Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

HSBC Holdings plc in Leeds seeks an experienced Senior Manager for Fraud Decisioning and Insights in Payments. Hybrid working in the UK, leading fraud detection strategy and incident response across Payments and related typologies.

You will oversee detection systems, perform root cause analysis, and collaborate with Fraud Operations and Strategic Fraud Analytics to optimise outcomes for customers and cost. A strong background in payments fraud and data-driven decisioning is essential.

Qualifications

• Proven management-level experience within a Fraud Analytics or Fraud Strategy environment.
• Detailed knowledge of payments and/or account opening processes.
• Hands-on experience with fraud detection systems such as Feedzai, SAS EFM, Falcon, Biocatch, Hunter or ThreatMetrix.
• Ability to calibrate and optimise fraud detection tools and decisioning approaches.
• Experience developing new processes and ways of working within a fraud strategy or analytics team.
• Understanding of best-in-class fraud analytics routines and embedding them.

Responsibilities

• Shape and implement fraud detection strategies across a core fraud typology - Cards, Payments or Lending/First Party fraud.
• Oversee ongoing monitoring of fraud detection systems to keep performance optimised and aligned to appetite.
• Coordinate response to flash fraud attacks for your typology or business area and support rapid containment and recovery.
• Interpret and manipulate large data sets to identify trends, issues and emerging fraud risks.
• Establish root cause analysis routines that identify control, process or procedural weaknesses and elevate to control owners and Fraud Control Design.
• Set alert treatment routines with operational teams so fraud alerts receive an appropriate strategy based on risk.
• Provide feedback to Fraud Operations where alerts have been released incorrectly and contribute to learning and improvements.
• Partner with Strategic Fraud Analytics to develop models and optimisation tooling that meet business requirements.

Skills

Fraud analytics

Fraud strategy

Stakeholder management

Data interpretation

Tools

Feedzai

SAS EFM

Falcon

Biocatch

Hunter

ThreatMetrix

Job description

HSBC Holdings plc in Leeds seeks an experienced Senior Manager for Fraud Decisioning and Insights in Payments. Hybrid working in the UK, leading fraud detection strategy and incident response across Payments and related typologies.

You will oversee detection systems, perform root cause analysis, and collaborate with Fraud Operations and Strategic Fraud Analytics to optimise outcomes for customers and cost. A strong background in payments fraud and data-driven decisioning is essential.