Senior Administrative Assistant

Hampshire County Council; Winchester; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Friendly team

Full training and ongoing support

Meaningful role

Competitive annual leave

Health Assured EAP

LGPS benefits

Job summary

Hampshire County Council in Winchester is recruiting a Senior Administrative Assistant to join the Adults' Health & Care and Children's Services Records Management Team. You will maintain confidential records, assist with retrieval and storage, and support daily operations of an essential service.

You will handle paper and electronic records from Social Care Teams, Day Centres and Care Homes, ensuring compliance and efficient filing.

Qualifications

• Experience of handling confidential and sensitive information.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Flexible, proactive approach; able to work independently and in a team.
• Experience using computerised systems to input, maintain and retrieve information.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• A good standard of education.

Responsibilities

• Process requests for paper records in a timely manner.
• Receive, process and store incoming boxes of paper records, sometimes at height using platform ladders.
• Update and maintain computer systems to record movement of paper files.
• Maintain a large A-Z filing system for quick retrieval.
• Provide guidance to colleagues on retrieving and depositing records.
• Ensure paper records are labelled, indexed and filed accurately.
• Support the Record Store operations and contribute to process improvements.

Skills

Confidential information handling

Organisational skills

Attention to detail

Independent and team worker

MS Word/Excel/Outlook

Education

Good standard of education

Tools

Computerised records systems

Job description

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Senior Administrative Assistant

Job Reference: HCC624807

Salary Range: £25,186 - £26,244 pro-rata, per annum, (Actual Salary £12,593 - £13,122 per annum)

Contract Type: Permanent

Closing Date: 13 September 2026

Interview Date: w/c 21 September 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Joining our Adults' Health & Care and Children's Services Records Management Team as a highly organised Senior Administrative Assistant, you’ll play a key role in supporting services that make a real difference to the lives of children, families and vulnerable adults across Hampshire.

Working at the heart of our records management service, you'll be responsible for maintaining confidential records, supporting colleagues with record retrieval and storage, and contributing to the smooth day-to-day operation of an essential service.

Our team is responsible for managing both paper and electronic records from Social Care Teams, Day Centres, and Residential, Nursing and Children's Homes, helping to maintain business efficiency and ensure compliance with legislative and regulatory requirements.

What you’ll do:

• Process requests for paper records in a timely and efficient manner.
• Receive, process and store incoming boxes of paper records, sometimes working at height using platform ladders.
• Update and maintain computer systems to accurately record the movement of incoming and outgoing paper files.
• Maintain a large A-Z filing system to ensure records are stored correctly and can be retrieved quickly.
• Provide guidance and advice to colleagues on retrieving and depositing records.
• Ensure paper records are labelled, indexed and filed accurately.
• Support the overall operation of the Record Store and contribute to continuous improvement in record management processes.

What we’re looking for:

• Experience of handling confidential and sensitive information, with an understanding of Data Protection and information governance principles.
• Excellent organisational, time management and workload prioritisation skills, with the ability to adapt to changing priorities.
• Strong attention to detail and accuracy when managing records and information.
• A flexible, proactive approach and the ability to work effectively both independently and as part of a team.
• Experience of using computerised systems to input, maintain and retrieve information.
• Confidence in learning and using bespoke IT systems, alongside a good working knowledge of Microsoft Word, Excel and Outlook.
• A good standard of education and a commitment to delivering a high-quality administrative service.

Take a look at our Candidate Pack for more information about the Senior Administrative Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• The opportunity to work within a friendly, collaborative and supportive team.
• Full training and ongoing support.
• A meaningful role that helps ensure vital records and information are managed safely, accurately and efficiently.
• Competitive annual leave entitlement plus bank holidays.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Records Management Officer, Senior Records Administrator, Records and Information Assistant, Records Coordination Officer, Information Support Officer, Information Management Assistant, Senior Records Coordinator, Administrative Assistant, Senior Administrative Assistant

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.