Senior Flow Room Operations & Incident Control Lead

The-Very-Group; East Midlands; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

30 days holiday + bank holidays

LinkedIn learning access

Bonus potential

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking a Senior Flow Room Operations & Incident Control Manager to lead one of our most critical functions within our automated fulfilment operation. This highly visible role will oversee Flow Room operations, inventory performance across millions of stock units, and act as senior point of control during operational incidents.

You will lead a team of Shift Managers, Inventory leaders and Testers across a 24/7 operation, own KNAPP relationship, and drive reliability and

Qualifications

• Significant experience managing Flow Room or Control Room operations within a highly automated fulfilment or distribution environment.
• Strong knowledge of warehouse automation systems, ideally KNAPP and KiSoft.
• Experience working with Warehouse Control Systems (WCS) and Warehouse Management Systems (WMS).
• Proven track record of leading large-scale inventory operations and delivering high levels of stock accuracy and compliance.
• Experience managing software releases, integration testing and system change implementation.
• Strong commercial awareness with experience managing third-party suppliers and holding partners accountable to performance measures.
• Proven experience leading and developing teams within a fast-paced 24/7 operational environment.
• Excellent communication skills with the ability to influence, challenge and engage stakeholders at all levels.

Responsibilities

• Lead the Flow Room operation across a 24/7 automated fulfilment centre, ensuring the effective movement of inbound and outbound stock to deliver against customer promise and operational performance targets.
• Own system performance, availability and throughput, using data, insight and continuous improvement to maximise reliability and efficiency across the automated operation.
• Take end-to-end responsibility for the site's inventory proposition, ensuring exceptional stock accuracy, compliance and availability across more than 7 million units of stock.
• Lead and develop high-performing operational teams, including Shift Managers, Inventory leaders and Testers, creating a culture of accountability, collaboration and continuous improvement.
• Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes.
• Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication and minimal disruption to customers and operations.

Skills

Operational leadership

Stakeholder management

Data-driven decisions

Analytical skills

Communication skills

Incident management

Team development

Tools

KNAPP

KiSoft

WCS

WMS

Job description

The Very Group is seeking a Senior Flow Room Operations & Incident Control Manager to lead one of our most critical functions within our automated fulfilment operation. This highly visible role will oversee Flow Room operations, inventory performance across millions of stock units, and act as senior point of control during operational incidents.

You will lead a team of Shift Managers, Inventory leaders and Testers across a 24/7 operation, own KNAPP relationship, and drive reliability and