Senior Floor Manager

JDSports; Livingston; On-site; GBP 29,000 - 36,000; Full time

Job summary

JD Sports in Livingston is seeking a Senior Floor Manager to lead the shop floor, uphold premium customer service and support the Store Manager in achieving commercial goals. You will drive merchandising, stock control and daily operations while mentoring a high-performing team in a fast-paced retail environment.

The role focuses on customer experiences, leadership, and store performance, with responsibility for developing colleagues and maintaining brand standards across the store.

Qualifications

• Experience in a fast-paced, high-volume retail or customer-facing environment.
• Proven ability to coach and develop colleagues and drive performance.
• Strong understanding of store operations and KPIs.

Responsibilities

• Lead the shop floor to deliver exceptional customer service standards and premium experience.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own store KPIs and ensure continuous progress and strong results.
• Support daily operations including opening/closing routines, cash processes, audits, stock accuracy and cost control.
• Recruit, train, coach and develop colleagues to build a high-performing team.

Skills

Supervisory experience

Leadership skills

Communication skills

Commercial awareness

Attention to detail

Job description

Role Overview

As a Senior Floor Manager, you play a key role in supporting store performance and delivering exceptional customer experiences. Working closely with the Store Manager and wider leadership team, you will help maintain high operational standards, support colleague development and contribute to achieving key commercial objectives.

You will play an active role in leading and supporting colleagues, ensuring customer-facing areas of the store operate effectively and that customers receive consistently high levels of service. This role requires effective leadership, strong commercial awareness and a commitment to helping colleagues perform at their best.

Key Responsibilities

• Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with experience supporting, coaching and developing colleagues.
• Excellent communication and customer-resolution skills, ability to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about retail, brands, trends, and delivering a outstanding customer experience.
• Experience in visual merchandising or premium product presentation.
• Positive and proactive leader who enjoys supporting colleagues in a busy retail environment.
• Adaptable leader who can effectively manage changing priorities in a busy retail environment.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.