Floor Manager

JD Group; Dartford; On-site; GBP 32,000 - 42,000; Full time

Job summary

JD Group is seeking a Senior Floor Manager to support store performance and deliver exceptional customer experiences. You will work closely with the Store Manager and leadership team to uphold premium standards on the shop floor and drive merchandise presentation and stock accuracy.

You will coach and develop colleagues, lead day-to-day operations including opening/closing, cash processes and audit compliance, and use strong commercial awareness to improve KPI results in a fast-paced, premium

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong commercial awareness and a commitment to premium store standards.

Responsibilities

• Lead shop floor to deliver exceptional customer service.
• Drive commercial performance through effective merchandising and stock management.
• Own the store's KPIs and drive progress and results.
• Manage opening/closing routines, cash processes, audits, stock accuracy and cost control.
• Recruit, train, coach and develop colleagues in a fast-paced setting.
• Demonstrate strong leadership, communication and customer-resolution skills.

Skills

Leadership

Customer service excellence

Merchandising

Stock management

Communication & coaching

Job description

As a Senior Floor Manager, you play a key role in supporting store performance and delivering exceptional customer experiences. Working closely with the Store Manager and wider leadership team, you will help maintain high operational standards, support colleague development and contribute to achieving key commercial objectives. You will play an active role in leading and supporting colleagues, ensuring customer-facing areas of the store operate effectively and that customers receive consistently high levels of service. This role requires effective leadership, strong commercial awareness and a commitment to helping colleagues perform at their best.,

• Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store's key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team. Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with experience supporting, coaching and developing colleagues.
• Excellent communication and customer-resolution skills, ability to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about retail, brands, trends, and delivering a outstanding customer experience.
• Experience in visual merchandising or premium product presentation.
• Positive and proactive leader who enjoys supporting colleagues in a busy retail environment.
• Adaptable leader who can effectively manage changing priorities in a busy retail environment.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.