Senior Floor Manager

JD GROUP; Dartford; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD GROUP is seeking a Senior Floor Manager in Dartford to lead the store floor, ensuring premium customer experiences and strong operational standards. You will partner with the Store Manager and leadership team to drive commercial performance and staff development.

The role requires effective leadership, strong communication, and a proactive approach to maintaining high standards in a flagship setting.

Qualifications

• Experience managing in a fast-paced, high-volume retail environment.
• Proven ability to coach and develop colleagues.
• Excellent communication and customer-resolution skills.
• Strong commercial awareness and store operations knowledge.
• Attention to detail to uphold premium standards.

Responsibilities

• Lead the shop floor to deliver premium customer service standards.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own KPI tracking and drive progress across store performance.
• Support daily operations: opening/closing, cash processes, audits and cost control.
• Recruit, coach and develop colleagues to build a high-performing team.

Skills

Store leadership

Coaching & development

Customer service excellence

Commercial awareness

Attention to premium standards

Job description

Role Overview

As a Senior Floor Manager, you play a key role in supporting store performance and delivering exceptional customer experiences. Working closely with the Store Manager and wider leadership team, you will help maintain high operational standards, support colleague development and contribute to achieving key commercial objectives.

You will play an active role in leading and supporting colleagues, ensuring customer-facing areas of the store operate effectively and that customers receive consistently high levels of service. This role requires effective leadership, strong commercial awareness and a commitment to helping colleagues perform at their best.

Key Responsibilities

• Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with experience supporting, coaching and developing colleagues.
• Excellent communication and customer-resolution skills, ability to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about retail, brands, trends, and delivering a outstanding customer experience.
• Experience in visual merchandising or premium product presentation.
• Positive and proactive leader who enjoys supporting colleagues in a busy retail environment.
• Adaptable leader who can effectively manage changing priorities in a busy retail environment.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.