Senior FLM

Alliance Healthcare Management Services Limited; West of England; On-site; GBP 42,000 - 55,000; Full time

Job summary

Cencora is seeking an experienced Senior First Line Manager for the Avonmouth Cross Dock Centre. You will lead Team Leaders and warehouse colleagues to achieve productivity, quality and service targets in a fast-paced distribution setting.

You will deputise for the CDC Manager as required, shaping a positive culture, coaching staff, and driving continuous improvement while ensuring budget and safety compliance are met.

Qualifications

• Proven experience in warehouse, logistics, distribution or supply chain.
• Experience leading and developing teams in fast-paced environments.
• Strong people management, coaching and motivational skills.
• Excellent communication and interpersonal abilities.
• Excellent organisational and time-management skills.
• Ability to prioritise workloads and make decisions within guidelines.
• Knowledge of continuous improvement methodologies and best practice.
• Experience supporting site operations at management level.

Responsibilities

• Lead and develop Team Leaders and operatives to hit daily targets.
• Drive productivity, quality and service in line with KPIs and budgets.
• Implement staffing plans for optimal performance and resource use.
• Monitor activity and escalate risks to senior management.
• Deliver training on SOPs, GDP and housekeeping standards.
• Conduct briefings, meetings and performance discussions.
• Promote a culture focused on engagement, safety and continuous improvement.
• Support leadership team to achieve departmental objectives.
• Identify opportunities to improve processes and service delivery.
• Ensure compliance with security, audit, health and safety requirements.

Skills

People management

Team leadership

Communication

Organisational skills

Decision making

IT skills

GDP compliance

SOP adherence

Education

Bachelor's degree in Supply Chain Management

CPIM

CSCP

CLA

Lean Six Sigma Yellow Belt

PMP

Tools

Microsoft Office

Warehouse Management System

Inventory control systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

We are looking for an experienced and motivated Senior First Line Manager to join our Cross Dock Centre in Avonmouth. This is a key leadership position responsible for driving operational performance, developing high‑performing teams, and ensuring the smooth day‑to‑day running of a fast‑paced warehouse and distribution operation. Reporting to the CDC Manager, you will lead Team Leaders and warehouse colleagues to achieve productivity, quality, safety, and service targets. You will play a vital role in fostering a positive working environment, championing operational excellence, and supporting the continuous development of your team. You will also deputise for the CDC Manager when required, taking responsibility for site operations and performance. This is an excellent opportunity for an ambitious logistics professional looking to further develop your leadership career within a dynamic distribution environment.

Location

Avonmouth Cross Dock Centre, BS11

This is a site‑based role and is not suitable for remote working.

Working Hours

Monday to Friday, 6:00am – 3:00pm

Flexibility is required to support business needs, including occasional overtime, weekends, and Bank Holidays where necessary.

Key Responsibilities

• Lead, motivate, and develop Team Leaders and warehouse operatives to achieve daily operational targets.
• Drive productivity, quality, and service performance in line with departmental KPIs and budget expectations.
• Implement daily staffing plans to ensure optimal operational performance and resource utilisation.
• Monitor operational activity andescalate any risks or challenges to senior management promptly.
• Deliver training and coaching on operational processes, Standard Operating Procedures (SOPs), Good Distribution Practice (GDP), and housekeeping standards.
• Conduct team briefings, one‑to‑one meetings, return‑to‑work discussions, and performance conversations.
• Promote a positive culture focused on engagement, accountability, safety, and continuous improvement.
• Support the CDC Manager and Site Leadership Team in achieving departmental and company objectives.
• Identify opportunities to improve operational processes, efficiency, and service delivery.
• Ensure compliance with all security, audit, health & safety, and regulatory requirements.
• Take full responsibility for operational performance and budgetary control in the absence of the CDC Manager.

Skills and Experience

• Proven experience within a warehouse, logistics, distribution, or supply chain environment.
• Experience leading and developing teams in a fast‑paced operational setting.
• Strong people management, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Strong organisational and time‑management skills.
• Ability to prioritise workloads and make effective decisions within defined guidelines.
• Working knowledge of warehouse and distribution processes.
• Familiarity with compliance, audit, and security procedures.
• Good IT skills, including experience using Microsoft Office applications.
• Ability to work on your own initiative and deliver results in a target‑driven environment.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Industrial Engineering, or a related discipline.
• Professional qualifications such as: CPIM (Certified in Planning and Inventory Management) CSCP (Certified Supply Chain Professional) CLA (Certified Logistics Associate) Lean Six Sigma Yellow Belt PMP (Project Management Professional).
• Experience supporting site operations at management level.
• Knowledge of continuous improvement methodologies and operational best practice.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.