Warehouse Operations Manager

Alliance Healthcare Management Services Limited; Newcastle upon Tyne; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Car allowance

Company bonus

Pension scheme

Job summary

Alliance Healthcare in Newcastle is seeking a Warehouse Operations Manager to lead inbound and outbound warehouse functions, ensuring service, safety and regulatory compliance.

You will drive continuous improvement, manage budgets, supervise teams, and partner with HR to build capability while delivering on financial targets and high customer service.

Qualifications

• Proven experience leading and developing teams in large warehouse operations.
• Strong track record of improving warehouse performance and delivering projects.
• Experience working in regulated environments with compliance and SOPs.

Responsibilities

• Lead the day-to-day operation of inbound and outbound warehouse functions to ensure service, safety and compliance standards are achieved.
• Drive a high-performance culture focused on continuous improvement, productivity and customer satisfaction.
• Manage labour and overhead costs in line with agreed budgets and operational targets.
• Ensure compliance with GDP requirements, SOPs and regulatory obligations.
• Oversee receipt, storage and handling of products, including temperature monitoring and stock rotation.
• Monitor KPIs, audits and performance, taking action to improve as needed.
• Provide leadership, coaching and motivation to direct reports and wider teams.
• Recruit, develop and support managers and colleagues, collaborating with HR on capability and succession.
• Build strong relationships across the site and with internal/external stakeholders.
• Deputise for the Service Centre General Manager when required.

Skills

Leadership

Budgeting

Regulatory compliance

Warehouse operations

People management

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details About the Role

We are looking for a Warehouse Operations Manager to join Alliance Healthcare in Newcastle. This is a key leadership role responsible for the safe, efficient and compliant running of inbound and outbound warehouse operations within the Service Centre. You will lead operational performance, drive continuous improvement, and ensure high standards of customer service, regulatory compliance, health and safety, and financial control. Working closely with the Service Centre General Manager, you will play an important role in shaping site culture, developing high-performing teams, and supporting the future growth of the operation.

Competitive salary plus benefits including car allowance, company bonus, and pension scheme with the company doubling contributions up to a percentage.

Key Responsibilities

• Lead the day-to-day operation of inbound and outbound warehouse functions to ensure service, safety and compliance standards are achieved.
• Drive a high-performance culture focused on continuous improvement, productivity and customer satisfaction.
• Manage labour and overhead costs in line with agreed budgets and operational targets.
• Ensure compliance with all relevant Good Distribution Practice (GDP) requirements, standard operating procedures and regulatory obligations.
• Oversee the correct receipt, storage and handling of products, including temperature monitoring, stock rotation, returns and recalled products.
• Ensure warehouse areas are maintained to required operational, housekeeping and pest control standards.
• Monitor key performance indicators, audits and operational performance, taking action where improvements are required.
• Provide strong leadership, coaching and motivation to direct reports and wider teams through regular communication and clear objective setting.
• Recruit, develop and support managers and colleagues, working in partnership with HR to build capability and succession plans.
• Build strong working relationships across the site and with internal and external stakeholders.
• Deputise for the Service Centre General Manager when required.
• Participate in the on-call rota for emergency orders and weekend working rota as needed.

Skills and Experience Required

• Proven experience leading and developing teams in a large, complex, fast-paced warehouse or logistics operation.
• Strong track record of improving warehouse performance, stabilising operations and delivering operational projects.
• Experience working in a highly regulated environment with a strong understanding of compliance and standard operating procedures.
• Demonstrable ability to manage budgets, control costs and deliver against financial targets.
• Strong leadership capability with the ability to engage, motivate and develop teams.
• Experience building collaborative and effective relationships across departments and with key stakeholders.
• Ability to manage multiple priorities and make sound operational decisions in a demanding environment.
• Strong communication, planning and organisational skills.
• Commitment to high standards of customer service, safety and operational excellence.
• Experience in pharmaceutical, healthcare, logistics or distribution environments would be advantageous.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.