Senior Field Claims Adjuster — Buildings & Contents

Policy Expert Claims; Peterborough; Sur place; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Life insurance

Enhanced pension

Employee of the month

Refer a Friend

Birthday leave

Volunteer day

Résumé du poste

Policy Expert Claims is seeking an experienced Field Adjuster to join our growing claims team in the United Kingdom. You will assess buildings and contents losses, validate contractor estimates, review surveyor reports, and provide technical guidance on policy coverage through site visits and contractor coordination.

You will work with a range of claims, ensuring fair, timely decisions in line with FCA requirements, while delivering excellent customer service and clear explanations to

Qualifications

• 3+ years experience in property claims handling or loss adjusting.
• CILA or CII qualification mandatory.
• Strong knowledge of building pathology, repair methodologies and reinstatement processes.
• Experience handling buildings and contents claims.
• Ability to interpret and apply insurance policy wordings and make evidence-based decisions.
• Experience using digital claims systems and estimating tools (e.g., Xactware).
• Excellent communication and customer service skills.
• Strong analytical and organisational skills.
• Able to manage field-based workload with site visits.
• Confident handling challenging customer situations.

Responsabilités

• Assess buildings and contents claims for validity and settlement value.
• Conduct site inspections at policyholder properties.
• Review surveyor reports and contractor estimates.
• Provide technical guidance on policy coverage.
• Coordinate with contractors and suppliers to progress claims.
• Ensure FCA compliance and service levels across claims.
• Support FOS complaints with technical reporting.

Connaissances

Property claims

Loss adjusting

Field claims

Xactware

Contractor coordination

Communication

Analytical

Site visits

Formation

CILA or CII qualification

Outils

Xactware

Description du poste

Policy Expert Claims is seeking an experienced Field Adjuster to join our growing claims team in the United Kingdom. You will assess buildings and contents losses, validate contractor estimates, review surveyor reports, and provide technical guidance on policy coverage through site visits and contractor coordination.

You will work with a range of claims, ensuring fair, timely decisions in line with FCA requirements, while delivering excellent customer service and clear explanations to