Remote Property Claims Desk Adjuster – Up to £36k

Policy Expert Claims; Redditch; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Car allowance

Life insurance

Enhanced pension

Employee of the month & year awards

Refer a Friend scheme

Birthday day off

Volunteer day

Job summary

Policy Expert Claims is looking for an experienced Desk Adjuster to join our growing team. You will remotely manage domestic buildings and contents claims from notification through to settlement, coordinating with customers, contractors, Network Surveyors and internal stakeholders to deliver fair, timely resolutions.

You will review policy coverage, produce repair scopes, validate estimates with Xactware, and negotiate settlements within delegated limits.

Qualifications

• Experience handling property insurance claims, loss adjusting claims or household buildings/contents claims.
• Ability to assess claims remotely using photographs, videos and contractor estimates.
• Understanding of domestic building repairs, reinstatement principles and estimating techniques.
• Experience interpreting insurance policy wordings and applying coverage decisions.

Responsibilities

• Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to £30,000.
• Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in accordance with policy terms, conditions and guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
• Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
• Validate customer quotations, invoices, and contractor estimates to ensure costs are reasonable and proportionate.
• Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional expertise is required.

Skills

Claims handling

Remote assessment

Damage evaluation

Negotiation

Tools

Xactware

Job description

Policy Expert Claims is looking for an experienced Desk Adjuster to join our growing team. You will remotely manage domestic buildings and contents claims from notification through to settlement, coordinating with customers, contractors, Network Surveyors and internal stakeholders to deliver fair, timely resolutions.

You will review policy coverage, produce repair scopes, validate estimates with Xactware, and negotiate settlements within delegated limits.