Desk Adjuster

Policy Expert Claims; Redditch; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Car allowance

Life insurance

Enhanced pension

Employee of the month & year awards

Refer a Friend scheme

Birthday day off

Volunteer day

Job summary

Policy Expert Claims is looking for an experienced Desk Adjuster to join our growing team. You will remotely manage domestic buildings and contents claims from notification through to settlement, coordinating with customers, contractors, Network Surveyors and internal stakeholders to deliver fair, timely resolutions.

You will review policy coverage, produce repair scopes, validate estimates with Xactware, and negotiate settlements within delegated limits.

Qualifications

• Experience handling property insurance claims, loss adjusting claims or household buildings/contents claims.
• Ability to assess claims remotely using photographs, videos and contractor estimates.
• Understanding of domestic building repairs, reinstatement principles and estimating techniques.
• Experience interpreting insurance policy wordings and applying coverage decisions.

Responsibilities

• Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to £30,000.
• Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in accordance with policy terms, conditions and guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
• Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
• Validate customer quotations, invoices, and contractor estimates to ensure costs are reasonable and proportionate.
• Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional expertise is required.

Skills

Claims handling

Remote assessment

Damage evaluation

Negotiation

Tools

Xactware

Job description

About Us

Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links:

Trustpilot Glassdoor

About the role:

We are looking for an experienced Desk Adjuster to join our growing team. This is an exciting opportunity for a technically skilled claims professional with experience in buildings and contents insurance claims to play a key role in delivering fair, accurate, and customer-focused outcomes. The Desk Adjuster will liaise with customers, contractors, Network Surveyors, suppliers, and internal stakeholders to progress claims efficiently and achieve cost effective claim resolutions.

Key Responsibilities:

• Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to £30,000.
• Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in accordance with policy terms, conditions, and claims handling guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
• Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
• Validate customer quotations, invoices, and contractor estimates relating to buildings and contents losses to ensure costs are reasonable and proportionate.
• Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional technical expertise or site attendance is required.

Key Requirements:

• Previous experience handling property insurance claims, loss adjusting claims, or household buildings and contents claims.
• Experience assessing claims remotely using photographs, videos, contractor estimates, and supporting documentation.
• Good understanding of domestic building repairs, reinstatement principles, and estimating techniques.
• Experience interpreting insurance policy wordings and applying coverage decisions.
• Experience managing property & contents claims within delegated authority limits up to £30,000 is desirable.
• Experience using claims management systems and estimating platforms such as Xactware is desirable.

In return, we can offer you:

Basic Salary of up to £32,000 - £36,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus
• Car allowance

Just some of the great benefits we offer:

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Policy Expert Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.