Senior Field Care Supervisor

eRecruitSmart; Poole; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Mileage paid at 40p per mile

28 days’ annual leave including bank-h

Company Pension Scheme

Job summary

eRecruitSmart is seeking an experienced Field Care Supervisor to support safe, compliant and person-centred home care across Ringwood or New Milton and surrounding areas. You will assess clients, review care plans, monitor quality, and develop staff, working with the Care Team Manager, Registered Manager and Care Coordinator.

The role involves regular travel to clients' homes, flexible hours and participation in the on-call rota.

Qualifications

• Level 3 Diploma/NVQ in Health & Social Care or working towards.
• At least three years' experience in health and social care, including Senior Care Assistant level or above.
• Experience supervising, mentoring, or developing staff.
• Good understanding of person-centred care, safeguarding, medication management, health and safety and relevant care regulations.
• Excellent communication, interpersonal, organisational, and problem-solving skills.

Responsibilities

• Conduct initial client assessments, risk assessments, care planning and regular reviews.
• Carry out client reviews, spot checks and observational assessments to monitor care quality.
• Ensure care plans remain person-centred, accurate and responsive to changing needs.
• Identify changes in clients' health, wellbeing or risks and escalate concerns appropriately.
• Support new care package implementations and liaise with clients, families, healthcare professionals and external agencies.
• Support staff supervisions, appraisals, probation reviews, and competency assessments.
• Mentor, coach and support care staff to maintain high standards of care.
• Assist with staff induction, recruitment, training, and competency sign-off for new starters.
• Identify training needs, support specialist training where appropriate and promote ongoing professional development.
• Contribute to workforce planning and staff development initiatives.
• Promote safeguarding, health and safety, medication management and compliance with relevant regulations and company policies.
• Conduct quality audits, spot checks, and training compliance monitoring.
• Maintain accurate, timely and confidential care records using company systems.
• Respond to safeguarding concerns, incidents, and quality issues, escalating and reporting appropriately.
• Support complex or high-risk visits, inspection preparation, and continuous quality improvement.
• Support the Care Coordinator with emergency staffing, sickness cover and short-notice rota changes.
• Respond to emergencies and unforeseen operational issues, providing direct care support when required.
• Participate in the on-call rota every two weeks.
• Prepare reports and assist with invoicing, payroll administration, and accurate data management.
• Use care management software, Microsoft Office, and other digital systems effectively.
• Identify opportunities to improve care quality, operational efficiency, induction and training processes.
• Support KPI monitoring, quality improvement projects and service development plans.
• Share feedback and observations from the field to inform management decisions.
• Attend mandatory and role-specific training to maintain professional competence.

Skills

Client assessments

Staff supervision

Communication

Organisational skills

Time management

Driving licence

Education

Level 3 Diploma/NVQ in Health & Social Care

Tools

Care management software

Microsoft Office

Job description

eRecruitSmart is seeking an experienced Field Care Supervisor to support safe, compliant and person-centred home care across Ringwood or New Milton and surrounding areas. You will assess clients, review care plans, monitor quality, and develop staff, working with the Care Team Manager, Registered Manager and Care Coordinator.

The role involves regular travel to clients' homes, flexible hours and participation in the on-call rota.