Senior Facilities Manager (Deputy)

Quilter plc; Southampton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday 182 hours (26 days)

Quilter Incentive Scheme

Pension Scheme

Private Medical Insurance

Life Assurance

Income Protection

Healthcare Cash Plan

Job summary

Quilter plc is seeking a Senior Facilities Manager to lead vendor and property management across UK&I sites, based in Southampton. The role reports to the Head of Facilities Management and Health and Safety and ensures high standards, regulatory compliance, and excellent service to Quilter’s colleagues.

You will manage budgets, drive safety initiatives, support capital projects, and mentor a Workplace Services team, aligning with Quilter’s values and business objectives.

Qualifications

• Extensive facilities management experience.
• Strong knowledge of safety regulations and compliance.
• Experience leading a team and managing vendors.
• Effective communication with stakeholders and teams.
• IFMA/IWFM Level 3 and/or NEBOSH certification preferred.

Responsibilities

• Manage service partners, KPIs and SLAs; act as escalation point.
• Oversee day-to-day operations of facilities services.
• Champion a safety-first culture and ensure regulatory compliance.
• Support capital projects and building improvements.
• Govern and report on budgets, costs and supplier performance.
• Lead stakeholder meetings and provide regular progress updates.
• Deputise for Head of Facilities Management as required.

Skills

Facilities management

Team leadership

Health & safety

Stakeholder management

M&E knowledge

Education

IFMA/IWFM Level 3

NEBOSH / safety cert

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

About the Role

Level: 4 Department: Property & Security Location: Southampton, United Kingdom Contract Type: Permanent Regulated/Non-Regulated: Non-Regulated This role reports into the Head of Facilities Management and Health and Safety within the Security and Property team. This role, based in Southampton, will lead both vendor management and facility and property management functions, closely working with the Health & Safety team. Regularly acting as deputy to the Head of Facilities Management and Health and Safety, this role is responsible for developing and supporting a collaborative Workplace Services team, ensuring high standards and alignment with Quilter's values (see below) and business objectives. The Senior Facilities Manager oversees the delivery of facilities services across a portfolio of properties in UK&I, ensuring best practice, statutory compliance and excellent customer service. In addition, this role will regularly support capital projects and small-scale extra works.

Key responsibilities

• Manage service partners, including KPI/SLA reviews, acting as an escalation point for the team.
• Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services.
• Champion a safety-first culture, ensuring compliance with health and safety, including fire safety and water management, driving completion of compliance actions.
• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.
• Complete hard and soft services and compliance audits ad-hoc and by arrangement with the incumbent contractor.
• Support capital project works, including building power downs, building fabric works and other small scale extra works.
• Manage and measure budget forecasting and reforecasting including variable operational costs and deliver cost efficiencies.
• Manage and support regular stakeholder meetings, risk/governance reporting and service updates, ensuring the Head of Facilities Management and Health and Safety remains fully informed on key activity, service performance, emerging issues and areas requiring decision or support.
• Provide continual assurance to the Head of Facilities Management and Health and Safety through regular communication, timely escalation of key risks, incidents and compliance matters, and clear reporting of progress against agreed actions in line with Quilter policies and governance requirements.
• Deputise for the Head of Facilities Management and Health and Safety as necessary.

About You

• Significant experience in facilities management, ideally with previous team leadership or operations management experience.
• Knowledge of safety, building compliance and health and safety legislation.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Excellent organisational, verbal, and written communication skills, with the ability to provide clear, timely updates and assurance to the Head of Facilities Management and Health and Safety.
• Solid stakeholder and supplier management skills, with the ability to build strong relationships with Facilities partners and communicate effectively to support high-quality service delivery.
• Strong advocate for a safety-first culture, with the ability to identify and elevate key risks and issues in line with Quilter policies and governance requirements.
• Knowledge of safety, quality, and cost risks, with a focus on value for money, continuous improvement and initiatives that support the function’s strategy.
• Proactive and innovative mindset, with the ability to challenge existing ways of working and identify opportunities to improve service, efficiency and colleague experience.
• Ability to support major projects connected to the role, including operational change, property works, service improvements and supplier-led initiatives.
• IFMA/IWFM qualification (level 3 or equivalent), and/or MIFMA/MIWFM, IOSH Managing Safely or NEBOSH National General Certificate.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation. We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability.