Senior Facilities Manager

LHG London Hotel Group; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

LHG London Hotel Group is seeking an experienced Senior Facilities Manager to take ownership of facilities, maintenance and compliance across a portfolio of hotel properties in London. This is a hands-on, multi-site leadership role combining strategic planning with day-to-day operational management.

You will lead internal maintenance teams and external contractors to ensure safety, compliance and guest experience across all properties, with a focus on delivering reliable, well-presented hotels.

Qualifications

• Approximately 5 years of facilities, maintenance, property or building-services experience, with at least 3 years at management level.
• Proven experience managing multiple sites, ideally within hotels, hospitality, serviced accommodation, residential property or another operational property environment.
• Demonstrable experience leading maintenance teams and managing third-party contractors.
• Strong knowledge of planned and reactive maintenance, compliance, contractor management, SLAs and building-services operations.
• Commercial awareness, including budgeting, procurement, quotation review and cost control.
• Excellent organisation and prioritisation skills, with the ability to manage several live issues across different sites at the same time.
• A practical, hands-on approach and the confidence to inspect problems, challenge contractors and make sound operational decisions.
• Clear communication skills and the ability to work effectively with senior management, hotel teams, suppliers and engineers.
• A full UK driving licence would be advantageous for travel between sites

Responsibilities

• Lead facilities and maintenance operations across multiple hotel sites, ensuring each property is safe, compliant, operational and maintained to a high standard.
• Manage and coordinate handymen, maintenance engineers, technicians and other property support staff across the portfolio.
• Plan and prioritise reactive maintenance, planned preventive maintenance and longer-term capital works.
• Own relationships with external contractors and suppliers, including tendering, performance management, cost control and service level agreements (SLAs).
• Monitor statutory and operational compliance, including fire safety, health and safety, water hygiene, electrical systems, gas systems, lifts, plant rooms and other building services as applicable.
• Manage maintenance budgets, purchase approvals and expenditure, identifying opportunities to improve value without compromising safety or guest experience.
• Carry out regular site inspections, maintain action plans and ensure defects are followed through to completion.
• Respond to urgent operational issues and coordinate appropriate out-of-hours support where required.
• Work closely with hotel and property management teams to minimise disruption to guests, residents, staff and hotel operations.
• Develop practical standards, reporting processes and maintenance schedules that can be applied consistently across the group.
• Support refurbishment, renovation and improvement projects, coordinating contractors, timelines, access and quality control.
• Provide clear reporting to senior management on risks, priorities, budgets, contractor performance and major works.

Job description

ABOUT THE ROLE

We are seeking an experienced Senior Facilities Manager to take ownership of facilities, maintenance and compliance across a portfolio of hotel properties in London. This is a hands-on, multi-site leadership position for someone who can combine strategic planning with practical day-to-day operational management. The successful candidate will be responsible for maintaining safe, compliant and well-presented properties while leading internal maintenance teams and external contractors.

KEY RESPONSIBILITIES

• Lead facilities and maintenance operations across multiple hotel sites, ensuring each property is safe, compliant, operational and maintained to a high standard.
• Manage and coordinate handymen, maintenance engineers, technicians and other property support staff across the portfolio.
• Plan and prioritise reactive maintenance, planned preventive maintenance and longer-term capital works.
• Own relationships with external contractors and suppliers, including tendering, performance management, cost control and service level agreements (SLAs).
• Monitor statutory and operational compliance, including fire safety, health and safety, water hygiene, electrical systems, gas systems, lifts, plant rooms and other building services as applicable.
• Manage maintenance budgets, purchase approvals and expenditure, identifying opportunities to improve value without compromising safety or guest experience.
• Carry out regular site inspections, maintain action plans and ensure defects are followed through to completion.
• Respond to urgent operational issues and coordinate appropriate out-of-hours support where required.
• Work closely with hotel and property management teams to minimise disruption to guests, residents, staff and hotel operations.
• Develop practical standards, reporting processes and maintenance schedules that can be applied consistently across the group.
• Support refurbishment, renovation and improvement projects, coordinating contractors, timelines, access and quality control.
• Provide clear reporting to senior management on risks, priorities, budgets, contractor performance and major works.

WHAT WE ARE LOOKING FOR

• Approximately 5 years of facilities, maintenance, property or building-services experience, with atleast 3 years at management level.
• Proven experience managing multiple sites, ideally within hotels, hospitality, serviced accommodation, residential property or another operational property environment.
• Demonstrable experience leading maintenance teams and managing third-party contractors.
• Strong knowledge of planned and reactive maintenance, compliance, contractor management, SLAs and building-services operations.
• Commercial awareness, including budgeting, procurement, quotation review and cost control.
• Excellent organisation and prioritisation skills, with the ability to manage several live issues across different sites at the same time.
• A practical, hands-on approach and the confidence to inspect problems, challenge contractors and make sound operational decisions.
• Clear communication skills and the ability to work effectively with senior management, hotel teams, suppliers and engineers.
• A full UK driving licence would be advantageous for travel between sites