Client Experience Facilities Assistant

CBRE Group, Inc.; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Assistant to support premium customer service and seamless guest experiences in a high-touch office environment.

You will contribute to safety, security, and smooth operations, maintaining a sophisticated reception and ensuring queries are addressed promptly. A proactive, detail-oriented mindset and strong IT skills are essential.

Qualifications

• Fluency in written and spoken English.
• Strong interpersonal, written and verbal communication skills.
• Proactive problem-solving with ownership and pride in work.
• High level of IT literacy.
• Ability to prioritise and pursue self-development.
• Basic understanding of health & safety practices and safety culture.
• Previous premium customer service experience.

Responsibilities

• Enhance safety culture with meticulous hazard logging and prompt closure of actions.
• Maintain strict security standards, manage access control and report incidents.
• Support emergency preparedness and conduct monthly compliance tasks and site audits.
• Manage a pristine, premium reception area and ensure facilities issues are logged and resolved.
• Provide high-class service to visitors, handling badging and inquiries efficiently.
• Build strong relationships with clients, colleagues and suppliers to improve operations.
• Support new initiatives and drive improvements in contract delivery.
• Engage in CBRE's performance management cycle and development planning.

Skills

High service standards

Attention to detail

IT literacy

Excellent communication

Job description

As Facilities Assistant you collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You are the face of our client, curating premium experiences to ensure every guest and customer's journey is seamless.

Supporting the day to day operations of Facilities Services, providing 5★ customer service and luxury hospitality experiences creating a fun and safe place to work including premium reception services, office administration, detail-oriented health & safety activities and Ad hoc service requests. The ideal candidate will be a customer-focused professional from a high-touch service background (such as Cabin Crew, Luxury Retail, or 5-Star Hotels) who is highly motivated, proactive and shows great initiative to keep the office running flawlessly.

What you'll do:

• You’ll be instrumental in enhancing our safety culture, using your sharp attention to detail to log hazards and ensure actions are closed out promptly.
• Your vigilance will maintain strict security standards, manage access control, and report any concerns or incidents immediately to safeguard everyone in our spaces.
• You’ll also support emergency preparedness and conduct monthly compliance tasks and rigorous site audits.
• From managing a pristine, detail-oriented reception area that embodies corporate elegance, style, and professionalism, to ensuring all facilities issues are logged and resolved proactively, you'll own the appearance and functionality of our spaces.
• You’ll provide a premium, high-class service and customer experience, supporting visitors with badging and managing inquiries efficiently and pleasantly.
• You’ll cultivate strong professional relationships with clients, colleagues, and suppliers, actively contributing to team discussions and collaborating to improve local operations and the overall guest journey.
• You’ll also support new initiatives and embrace innovation to enhance contract delivery.
• You’ll engage in CBRE's Performance Management cycle, create your own development plan, and actively participate in our culture of recognition, aligning with CBRE's People procedures and our core training matrix.

What Success Looks Like:

• You demonstrate exceptional ownership and proactive behaviours, consistently delivering outstanding, 5-star customer experiences built on flawless fundamentals and immaculate attention to detail.
• You actively engage in self-development, tirelessly seek service improvements, and always prioritise safety.
• You embrace change initiatives, collaborate closely with your team, and contribute valuable feedback to continually enhance the employee and visitor experience.

Who We're Looking For:

• Fluency in written and spoken English language.
• Strong interpersonal, written, and verbal communication skills, with the poise and grooming standard expected in premium environments.
• Displays proactive day-to-day problem-solving, with ownership, pride, and an obsessive eye for detail.
• Possesses a high level of IT literacy.
• Ability to prioritise, whilst engaging in self-development.
• A basic understanding of good health & safety practices, engages in a safety-first culture (highly aligned with aviation/cabin crew safety standards).
• A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for service excellence and deeply understanding customer needs.
• Proven experience within a premium Customer Service environment providing guest services to the highest standard.

Desirable:

• A proven background as Cabin Crew / Aviation, or within high-end hospitality and luxury retail, such as 5-star hotels, premium boutiques, or "Big Tech" reception environments where the "Guest Journey" is the primary product.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.