Senior Experience Designer, AI-Driven Payments

JPMorgan Chase; Glasgow; On-site; GBP 60,000 - 90,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Designer Senior Associate to shape end-to-end enterprise payment experiences, grounded in user research and insights. You will collaborate with product, engineering, data, and research to deliver inclusive, accessible solutions that balance business goals and customer needs.

The role blends strong craft in interaction design, information architecture, and storytelling with an implementation-aware mindset, building with components, states, and patterns.

Qualifications

• Applied experience in UX, product design, interaction design, or a related role focused on improving digital products and services.
• Strong visual and interaction design craft, with clear communication of rationale and tradeoffs.
• Proficiency in storyboarding, wireframing, and prototyping using industry-standard tools (e.g., Figma and related workflow tools).
• Demonstrated ability to interpret complex information and data and translate it into clear experience decisions.
• Proficient understanding of inclusive design, accessibility guidelines, and assistive technologies, with experience delivering accessible digital experiences.
• Demonstrated ability to incorporate AI-assisted tools into a design workflow responsibly to increase speed and quality, with attention to data sensitivity, accuracy, and accessibility.
• Strong cross-functional collaboration skills and comfort with critique and ambiguity.

Responsibilities

• Design elegant solutions to interaction and workflow problems and ensure consistency across products and platforms.
• Apply information architecture and storyboarding to improve navigation, findability, and usability in complex enterprise experiences.
• Create and iterate on wireframes and prototypes at the right fidelity to align stakeholders and de-risk implementation.
• Define behavior across key states and edge cases (loading, empty, error, permissions, data changes) and document intent clearly for engineering.
• Work within and contribute to a component-based design system by applying patterns consistently and specifying component usage (variants, states, constraints).
• Use qualitative and quantitative inputs to inform decisions, including interpreting complex data and turning it into actionable insights.
• Apply inclusive design and accessibility guidelines throughout the process, partnering on validation as needed.
• Operate iteratively by incorporating feedback, research insights, and product constraints into improved outcomes.
• Use AI-assisted design and development workflows to accelerate exploration (e.g., generating variants, summarizing insights, drafting UX copy) while ensuring accuracy, data sensitivity, and accessibility.

Skills

UX design

Interaction design

Information architecture

Storyboarding

Wireframing

Prototyping

Inclusive design

Accessibility

AI-assisted design

Cross-functional collaboration

Tools

Figma

Code-based prototyping

Job description

JPMorgan Chase is seeking an Experience Designer Senior Associate to shape end-to-end enterprise payment experiences, grounded in user research and insights. You will collaborate with product, engineering, data, and research to deliver inclusive, accessible solutions that balance business goals and customer needs.

The role blends strong craft in interaction design, information architecture, and storytelling with an implementation-aware mindset, building with components, states, and patterns.