Onsite Event Technician

proAV; City Of London; On-site; GBP 35,000 - 48,000; Full time

Job summary

proAV is a leading global AV integrator seeking an experienced AV Events Technician to join our London team. You will be onsite, delivering a demanding calendar of corporate events, managing all AV aspects from preplanning to execution, and providing support for client meetings.

The role involves on-site delivery, equipment setup, technical troubleshooting, adherence to H&S, and continuous improvement of service quality across events.

Qualifications

• 3+ years of experience in a client-facing corporate events role.
• Excellent verbal and written communication skills.
• Ability to maintain the highest standards in a Corporate Head Office environment.
• Strong IT skills and ability to learn new software/systems.
• Experience with AV control systems (Crestron/AMX) is advantageous.

Responsibilities

• Provide AV Event Support.
• Process enquiries to the Events team mailbox.
• Carry out all aspects of AV service as per Event Function Sheets.
• Report any service shortcomings to the AV Events Team Leader.
• Deliver a high standard of service in line with SLAs.
• Handle day-to-day administrative duties and additional tasks as needed.
• Be fully conversant with H&S and First Aid procedures.
• Maintain a consistent standard across all events and follow processes.
• Proactively suggest improvements to increase efficiency.
• Travel across sites.
• Support other duties as required by management.
• Comply with information security policies and procedures.
• Provide meeting room support when required.

Skills

Client facing experience

Excellent communication

High service standards

MS Windows & PowerPoint

Tools

Tandberg

Polycom

Lifesize

AMX/Crestron

Extron

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client’s experience. You will be responsible for all aspects of AV in relation to client’s events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Provide AV Event Support.
• Process enquiries to the Events team mailbox.
• Carry out all aspects of the AV service prescribed in Event Function Sheets.
• Report all service shortcomings affecting Events Team to the AV Events Team Leader.
• Deliver a high standard of service in accordance with SLAs for the team.
• Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff.
• Be fully conversant with H&S and First Aid procedures.
• Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed.
• Be proactive in suggesting new methods and techniques to improve efficiency.
• Travel across both sites.
• Other duties as required or assigned by company management.
• Ensure mandatory compliance with information security policies, standards and procedures.
• Provide meeting room support when required.

Key skills:

• Minimum of (3) three years’ experience within a client facing Corporate Events field.
• Excellent verbal and written communication skills.
• Ability to provide workings standards to the highest specification within a Corporate Head Office Building.
• Excellent computer skills and the ability to learn new software and systems.
• Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems.
• CTS Certified preferred. Candidates without this qualification will be expected to complete this training onsite.
• Live experience of digital sound desks including microphone management and EQ
• Multi-camera control systems and vision mixing.
• Crestron control systems including virtual and physical signal routing.
• Video & Audio Conference experience including Point-Point and interactive Multipoint events.
• Understanding of multiple display types including aspect ratios and video walls.
• Basic stage lighting principles.
• Expert PowerPoint user and knowledge of MS Windows.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.