Senior Enterprise Mobile Device Administrator

WPP; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

WPP is seeking an End User Device Administrator to oversee end-to-end administration of corporate mobile devices across the EMEA Tech Ops team. You will manage provisioning, lifecycle, security, and budgeting to ensure secure, compliant usage of devices across the region.

The role is on-site five days a week and requires collaboration with Finance, Security, Procurement, and Telco partners to maintain an efficient mobile experience for employees.

Qualifications

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles.
• Understanding of iOS and Android device configuration, security, and lifecycle management.
• Experience administering mobile lines/SIMs with telco providers.
• Strong troubleshooting skills and user focused support experience.
• Ability to manage asset inventories and maintain accurate documentation.
• Experience in financial analysis and collating management information reporting.
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
• Experience in large, multitenant or multi OpCo environments.
• Understanding of corporate procurement and vendor management.
• Detail oriented with excellent organisational skills.
• Strong communication and stakeholder management capabilities.
• Proactive, with a continuous improvement mindset.
• Able to work with international teams across time zones.
• Comfortable balancing security, usability, and operational efficiency.

Responsibilities

• Process and validate mobile device requests in line with corporate policies and eligibility criteria.
• Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
• Support SIM provisioning, number assignment and phone line activation.
• Manage mobile contracts, upgrades, replacements, and deactivations.
• Liaise with carriers for escalations, billing queries and network issues.
• Identify, respond and challenge high/exceptional usage as appropriate.
• Maintain an accurate inventory of mobile devices, ownership, and lifecycle status.
• Track lost, stolen, or non compliant devices and take appropriate actions.
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies.
• Produce regular reporting on device usage, compliance, lifecycle, and cost centres.
• Provide support for mobile issues and escalate as needed.
• Escalate to vendors, internal engineering, or security teams where required.
• Responsible for regional mobile spend reporting and cost efficiencies.
• Contribute to development of mobile device policies, standards, and guidelines.
• Harmonise regional/global mobile processes and consolidate tenants, policies, or tools.
• Identify opportunities to improve provisioning workflows, automation, and user experience.
• Support enrolment of corporate apps into WPP’s Mobile Applications Management platforms.
• Support initiatives to deliver Mobile Device Management across the organisation.

Skills

Mobile device management

Troubleshooting

Stakeholder management

International collaboration

Security awareness

Tools

Apple Business Manager

Android Zero Touch

Service-Now

MS Office (Excel/PowerPoint)

Job description

WPP is seeking an End User Device Administrator to oversee end-to-end administration of corporate mobile devices across the EMEA Tech Ops team. You will manage provisioning, lifecycle, security, and budgeting to ensure secure, compliant usage of devices across the region.

The role is on-site five days a week and requires collaboration with Finance, Security, Procurement, and Telco partners to maintain an efficient mobile experience for employees.