End User Device Administrator

WPP; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

WPP is seeking an End User Device Administrator to oversee end-to-end administration of corporate mobile devices across the EMEA Tech Ops team. You will manage provisioning, lifecycle, security, and budgeting to ensure secure, compliant usage of devices across the region.

The role is on-site five days a week and requires collaboration with Finance, Security, Procurement, and Telco partners to maintain an efficient mobile experience for employees.

Qualifications

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles.
• Understanding of iOS and Android device configuration, security, and lifecycle management.
• Experience administering mobile lines/SIMs with telco providers.
• Strong troubleshooting skills and user focused support experience.
• Ability to manage asset inventories and maintain accurate documentation.
• Experience in financial analysis and collating management information reporting.
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
• Experience in large, multitenant or multi OpCo environments.
• Understanding of corporate procurement and vendor management.
• Detail oriented with excellent organisational skills.
• Strong communication and stakeholder management capabilities.
• Proactive, with a continuous improvement mindset.
• Able to work with international teams across time zones.
• Comfortable balancing security, usability, and operational efficiency.

Responsibilities

• Process and validate mobile device requests in line with corporate policies and eligibility criteria.
• Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
• Support SIM provisioning, number assignment and phone line activation.
• Manage mobile contracts, upgrades, replacements, and deactivations.
• Liaise with carriers for escalations, billing queries and network issues.
• Identify, respond and challenge high/exceptional usage as appropriate.
• Maintain an accurate inventory of mobile devices, ownership, and lifecycle status.
• Track lost, stolen, or non compliant devices and take appropriate actions.
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies.
• Produce regular reporting on device usage, compliance, lifecycle, and cost centres.
• Provide support for mobile issues and escalate as needed.
• Escalate to vendors, internal engineering, or security teams where required.
• Responsible for regional mobile spend reporting and cost efficiencies.
• Contribute to development of mobile device policies, standards, and guidelines.
• Harmonise regional/global mobile processes and consolidate tenants, policies, or tools.
• Identify opportunities to improve provisioning workflows, automation, and user experience.
• Support enrolment of corporate apps into WPP’s Mobile Applications Management platforms.
• Support initiatives to deliver Mobile Device Management across the organisation.

Skills

Mobile device management

Troubleshooting

Stakeholder management

International collaboration

Security awareness

Tools

Apple Business Manager

Android Zero Touch

Service-Now

MS Office (Excel/PowerPoint)

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world’s most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we’re hiring

The End User Device Administrator is responsible for the end to end administration, lifecycle management, financial governance and support of corporate end user devices across the EMEA Tech Ops organisation. This role ensures devices are procured, secured, tracked, configured, supported, and retired in line with enterprise policies, compliance requirements, and operational standards.

The administrator works closely with Finance, Security, Procurement, Telco partners (e.g., Vodafone), and local IT teams to maintain an efficient, secure, and consistent mobile experience for employees across the region.

This role is fully on‑site for 5 days a week.

What you’ll be doing

• Process and validate mobile device requests in line with corporate policies and eligibility criteria.
• Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
• Support SIM provisioning, number assignment and phone line activation.
• Manage mobile contracts, upgrades, replacements, and deactivations.
• Liaise with carriers (e.g. Vodafone) for escalations, billing queries and network issues.
• Identify, respond and challenge high/exceptional usage as appropriate
• Work with partners and local Tech Ops colleagues to maintain an accurate inventory of mobile devices, ownership, and lifecycle status using asset management systems.
• Track lost, stolen, or non compliant devices, ensuring appropriate actions (lock, wipe, retire) wherever possible.
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies.
• Produce regular reporting on device usage, compliance, lifecycle, and cost centres.
• Facilitate support for mobile related issues (enrolment failures, app issues, policy blocks, connectivity), supporting local Tech Ops teams to resolve issues or secure support from other partners & colleagues.
• Escalate to vendors, internal engineering, or security teams where required.
• Responsible for regional mobile spend reporting, preparing management reporting updates, and working with Tech Ops management teams to drive efficiencies in spend across the region.
• Support the development and refinement of mobile device policies, standards, and guidelines.
• Contribute to harmonising regional/global mobile processes, consolidating multiple tenants, policies, or tools.
• Identify opportunities to improve provisioning workflows, automation, and user experience.
• Understand and support the enrolment of corporate apps into WPP’s Mobile Applications Management (MAM) platforms
• Support initiatives to deliver Mobile Device Management (MDM) across the organisation

What you’ll need

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles
• Understanding of iOS and Android device configuration, security, and lifecycle management.
• Experience administering mobile lines/SIMs with telco providers.
• Strong troubleshooting skills and user focused support experience.
• Ability to manage asset inventories and maintain accurate documentation.
• Experience in financial analysis and collating management information reporting
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
• Experience in large, multitenant or multi OpCo environments.
• Understanding of corporate procurement and vendor management.
• Detail oriented with excellent organisational skills.
• Strong skills across core M365 product suite, particularly Excel and PowerPoint, and Service-Now
• Strong communication and stakeholder management capabilities.
• Proactive, with a continuous improvement mindset.
• Able to work with international teams across time zones.
• Comfortable balancing security, usability, and operational efficiency.

Who you’re

You're open

We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic

We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary

we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you

Passionate, inspired people

We aim to create a culture in which people can do extraordinary work.

Scale and opportunity

We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work

Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.