Senior Enterprise Client Partner — Growth & Resilience

Databarracks; Greater London; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

Progression opportunities

On-the-job training

Job summary

A leading IT Resilience managed service provider in Greater London is seeking a Senior Client Services Manager to manage relationships with enterprise clients. This hybrid role involves owning the client services plan, ensuring high customer satisfaction, and identifying expansion opportunities. Candidates should possess strong experience in managed services sales and enterprise account management, alongside excellent communication skills. This position offers a competitive salary, private medical insurance, and opportunities for professional growth.

Qualifications

• Proven success managing and growing enterprise customer relationships within complex or regulated environments.
• Strong experience selling managed services and outcome-based solutions.
• A track record of retaining and expanding long-term strategic accounts.

Responsibilities

• Design and lead the Client Services Plan for enterprise accounts.
• Take full ownership of a defined book of business.
• Build and maintain trusted relationships with senior stakeholders.
• Serve as the primary strategic contact for client management.
• Drive high levels of customer satisfaction and retention.

Skills

Managing enterprise customer relationships

Selling managed services

Negotiating enterprise contracts

Written and verbal communication

Commercial acumen

Organizational skills

Collaborative mindset

Job description

A leading IT Resilience managed service provider in Greater London is seeking a Senior Client Services Manager to manage relationships with enterprise clients. This hybrid role involves owning the client services plan, ensuring high customer satisfaction, and identifying expansion opportunities. Candidates should possess strong experience in managed services sales and enterprise account management, alongside excellent communication skills. This position offers a competitive salary, private medical insurance, and opportunities for professional growth.