Senior Enterprise App Support Leader

AQA; Manchester; Hybrid; GBP 77,000 - 87,000; Full time

Benefits offered by this job

35‑hour working week

25 days annual leave

Pension up to 11.5%

Bupa healthcare

Wellbeing programmes

Volunteering opportunities

Job summary

AQA is seeking an Application Support Manager in Manchester to lead the enterprise applications team. This permanent senior role shapes a proactive support function for Dynamics 365, Power Platform, Workday and AI-enabled capabilities, with a hybrid working pattern and two days a week in the office, including Thursday as the anchor day.

You will drive end-to-end support, governance, risk and continuity, manage internal teams and suppliers, and ensure smooth transitions from change delivery into

Qualifications

• Experience leading enterprise SaaS application support and management teams (internal and 3rd parties).
• Strong governance, risk, audit and continuity awareness.
• Expert knowledge of SaaS platforms including Dynamics 365, Power Platform, Workday or AI tools.
• Ability to influence senior stakeholders and challenge constructively.

Responsibilities

• Lead the application support function and develop its people with a focus on continuous improvement.
• Define end-to-end support and application management processes across the portfolio.
• Maintain governance, risk, resilience and continuity at the centre of live service.
• Provide proactive support and clear communications for system users and citizen developers.
• Plan demand, priorities, capacity and resource mix (internal vs. third party).
• Hold suppliers to account for quality, value, and outcomes.
• Design support models for new applications and ensure smooth transition to live service.

Skills

Enterprise application support

IT service management

ITIL

SaaS platforms

Stakeholder influence

Tools

Azure DevOps

ServiceDesk+

Dynamics 365

Power Platform

Workday

Job description

AQA is seeking an Application Support Manager in Manchester to lead the enterprise applications team. This permanent senior role shapes a proactive support function for Dynamics 365, Power Platform, Workday and AI-enabled capabilities, with a hybrid working pattern and two days a week in the office, including Thursday as the anchor day.

You will drive end-to-end support, governance, risk and continuity, manage internal teams and suppliers, and ensure smooth transitions from change delivery into