Senior Engagement Lead, Data & AI Programs

Fdetimes; Greater London; Híbrido; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Databricks is seeking a Senior Engagement Manager to act as a trusted advisor within the Forward Deployed Engineering organization, driving end-to-end GTM for FDE and Training. You will independently scope complex engagements across data and AI with multiple workstreams to deliver outcomes for our largest customers.

You will lead strategic initiatives, manage full-cycle PS&T sales, identify upsell opportunities, and align cross-functional teams to growth targets while monitoring customer

Formación

• 7–10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles.
• Deep knowledge of PS&T offerings and partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record in managing large-scale program plans and service delivery.
• Willingness to travel as required.

Responsabilidades

• Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Advanced Selling: Drive full-cycle sales of standard and customized Professional Services & Training programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or elevate to ensure high satisfaction.

Conocimientos

Strategic leadership

Advanced selling

Account growth

Cross-functional alignment

Customer sentiment management

PS& T leadership experience

Large-scale program management

Willingness to travel

Educación

10+ years in senior customer-facing roles

Herramientas

Databricks

AWS

Google Cloud

Microsoft Partner funding programs

Descripción del empleo

Databricks is seeking a Senior Engagement Manager to act as a trusted advisor within the Forward Deployed Engineering organization, driving end-to-end GTM for FDE and Training. You will independently scope complex engagements across data and AI with multiple workstreams to deliver outcomes for our largest customers.

You will lead strategic initiatives, manage full-cycle PS&T sales, identify upsell opportunities, and align cross-functional teams to growth targets while monitoring customer