Senior End-User Support Engineer – Finance IT

TP ICAP Group Services Ltd; Belfast City District; On-site; GBP 65,000 - 90,000; Full time

Job summary

TP ICAP Group is seeking a Senior End User Support Engineer to provide expert hands-on technical support across TP ICAP’s brands in a fast-paced financial environment. This on-site role requires strong escalation skills and ownership to deliver high-quality end-user service.

You will lead complex troubleshooting, mentor junior engineers, and collaborate with global IT teams to improve support workflows, while maintaining detailed documentation in ServiceNow and adhering to ITIL practices.

Qualifications

• Extensive technical desktop support experience within financial markets environments (Trading/Broking Floor).

Responsibilities

• Diagnosis & Resolution of complex software, hardware, market data, telephony, and system issues.
• Escalation & Major Incident Management as senior escalation point.
• Customer & Stakeholder Interaction with end-users at various levels including trading floors.
• Collaboration with cross-functional IT teams; mentoring junior engineers.
• Hardware/software support; remote tool usage for remediation.
• Documentation & ownership in ServiceNow; thorough ticket updates.

Skills

Technical desktop support

Windows 10/11

macOS

Office 365

SCCM

Active Directory

Network basics (TCP/IP, DNS)

ServiceNow/ITSM

PowerShell

MFA (Okta)

Intune/Mobile config

AWS Workspaces

Tools

SCCM

Active Directory

Windows 10/11

macOS

Office 365

Bloomberg

LSEG

ICE

Webex

MS Teams

OKTA

Intune

ServiceNow

ITSM

PowerShell

AWS Workspaces

Job description

TP ICAP Group is seeking a Senior End User Support Engineer to provide expert hands-on technical support across TP ICAP’s brands in a fast-paced financial environment. This on-site role requires strong escalation skills and ownership to deliver high-quality end-user service.

You will lead complex troubleshooting, mentor junior engineers, and collaborate with global IT teams to improve support workflows, while maintaining detailed documentation in ServiceNow and adhering to ITIL practices.