Senior End-User Hardware Support Lead

Avon and Somerset Police; Portishead; On-site; GBP 35,000 - 48,000; Full time

Job summary

Avon and Somerset Police is seeking a Senior Technical Support Officer with specialist expertise in End User Hardware to ensure the smooth operation and support of desktop, laptop and mobile devices across the organisation. You will analyse, install, configure, and maintain hardware, diagnose faults, manage asset lifecycle, and drive improvements in standards and documentation within the IT Directorate.

Strong collaboration, problem-solving, and ITIL knowledge are essential for delivering secure

Qualifications

• Proven experience in supporting and managing end user hardware environments.
• Strong technical knowledge of device configuration, maintenance, and troubleshooting.
• Familiarity with ITIL processes and service delivery standards.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively across teams and manage performance outcomes.
• Strong communication and consultation skills.
• Commitment to continuous improvement and innovation.

Responsibilities

• Provide expert support and development for end user hardware
• Install, configure, and maintain devices to agreed standards
• Diagnose and resolve hardware faults and performance issues
• Manage upgrades, patching, and asset lifecycle
• Monitor service performance and proactively prevent issues
• Contribute to the development of technical standards and documentation
• Liaise with suppliers and provide technical advice across teams
• Support technical projects and deliver solutions aligned with strategic goals
• Share knowledge and create documentation for re-use across the IT Directorate
• Stay current with emerging technologies and industry best practices
• Recommend and implement service improvements and risk mitigation strategies

Skills

End user hardware

ITIL knowledge

Problem solving

Communication skills

Job description

Avon and Somerset Police is seeking a Senior Technical Support Officer with specialist expertise in End User Hardware to ensure the smooth operation and support of desktop, laptop and mobile devices across the organisation. You will analyse, install, configure, and maintain hardware, diagnose faults, manage asset lifecycle, and drive improvements in standards and documentation within the IT Directorate.

Strong collaboration, problem-solving, and ITIL knowledge are essential for delivering secure