Senior End User Computing Engineer

Reed Technology; London Borough of Croydon; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Exposure to modern Microsoft and Apple

Training & development

Job summary

Reed Technology in Croydon is seeking a Senior EUC Engineer to join a busy IT team delivering expert 3rd line support and managing endpoint technologies across Windows, macOS and mobile devices.

You will administer Microsoft Intune, SCCM/MECM, Jamf, Apple School Manager and Apple Configurator, with a focus on security, compliance and automation. Hybrid working from Croydon is available and a strong PowerShell/Azure background is advantageous.

Qualifications

• Experience delivering 3rd line EUC/End-User Computing support in enterprise ecosystems.
• Strong administration of Microsoft Intune and SCCM/MECM in a hybrid/mobile device environment.
• Proven ability to automate tasks with PowerShell scripting.

Responsibilities

• Provide 3rd line support and technical escalation for endpoint-related issues.
• Manage Windows, macOS, iOS and iPadOS devices.
• Administer Intune, SCCM/MECM, Jamf, Apple School Manager and Apple Configurator.

Skills

Microsoft Intune administration

SCCM/MECM

Windows 11

Microsoft 365

Jamf

Apple School Manager

Windows Autopilot

PowerShell scripting

Azure

Endpoint security & compliance

3rd Line/EUC/Infrastructure support

Education

Microsoft/Apple/MDM certifications

ITIL Foundation

Tools

Jamf

Apple School Manager

Microsoft Intune

SCCM/MECM

Job description

Senior End User Computing (EUC) Engineer

Location: Croydon (Hybrid Working)

Salary: £40,000 - £45,000 per annum

Contract: Full Time | Permanent

Are you an experienced End User Computing, Endpoint or 3rd Line Support Engineer looking to work with both Microsoft and Apple technologies in a modern, enterprise-scale environment?

We are looking for a Senior EUC Engineer to join a busy IT team supporting a large multi-site organisation. You'll be responsible for delivering expert 3rd line support, managing endpoint technologies, and driving improvements across Windows, macOS, mobile devices, security, compliance and automation.

Key Responsibilities

• Provide 3rd line support and technical escalation for endpoint-related issues.
• Manage Windows, macOS, iOS and iPadOS devices.
• Administer Microsoft Intune, SCCM/MECM, Jamf, Apple School Manager and Apple Configurator.
• Support Windows Autopilot and Apple automated device enrolment.
• Package and deploy applications, updates, patches and drivers.
• Monitor device health, compliance and security posture.
• Support endpoint security technologies including BitLocker, FileVault and Microsoft Defender.
• Create PowerShell scripts and automation solutions to improve efficiency.
• Perform root-cause analysis and implement long-term fixes.
• Produce technical documentation and knowledge base articles.
• Contribute to infrastructure and technology projects.

Skills & Experience

Essential

• Strong Microsoft Intune administration experience
• Experience with SCCM/MECM
• Good knowledge of Windows 11 and Microsoft 365
• Experience managing Apple devices using Jamf and Apple School Manager
• Windows Autopilot deployment experience
• PowerShell scripting skills
• Understanding of Azure technologies
• Knowledge of endpoint security and compliance
• Proven experience in a 3rd Line, EUC, Endpoint or Infrastructure support role

Desirable

• Microsoft, Apple or MDM certifications
• ITIL Foundation
• Experience with application packaging and deployment
• Knowledge of IP Telephony solutions
• Experience working within the education sector

What's in it for You?

• Hybrid working
• Exposure to modern Microsoft and Apple technologies
• Opportunity to work on large-scale endpoint management projects
• Ongoing training and professional development
• Supportive and collaborative team environment

If you're passionate about modern endpoint management, security, automation and delivering an excellent user experience, we'd love to hear from you.