Senior Employee Relations Advisor

Mitie; Birmingham; Hybrid; GBP 52,000 - 71,000; Full time

Benefits offered by this job

Hybrid working

CIPD study support

Job summary

Mitie is seeking a Senior Employee Relations Advisor to join our People Team in a hybrid working arrangement. You will deliver expert ER advice across complex cases, balancing risk and business needs, and drive improvements in policies and practice.

We value CIPD background, strong employment law knowledge, and the ability to influence stakeholders at all levels, including Directors. You will guide managers, coach teams, and contribute to cross-functional HR projects.

Qualifications

• Significant experience in Employee Relations and complex case handling.
• Strong knowledge of employment law and risk management.
• Proven ability to influence and build credibility with directors and senior leadership.
• Experience developing HR policies, guidance, and manager training.

Responsibilities

• Act as trusted advisor on complex ER cases across business units.
• Drive continuous improvement by implementing case recommendations and lessons learned.
• Shape policies, procedures, toolkits, and ER best practices.
• Coach and develop the ER team and wider HR colleagues.

Skills

Employee relations experience

Employment law knowledge

Stakeholder influence

Policy development

Communication and coaching

Discretion and confidentiality

Team collaboration

Education

CIPD Level 5 (desirable)

Tools

Microsoft Office

Job description

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Senior Employee Relations Advisor to join our growing People Team to deliver across a variety of ER cases within a task-based environment. This is an exciting opportunity for an ER professional who is passionate about delivering expert advice, resolving complex workplace issues and helping managers navigate employee relations matters with confidence.

Main Responsibilities

• Act as a trusted advisor across complex, high-profile and VIP employee relations cases, providing commercially focused advice that balances risk, cost, and business outcomes.
• Drive continuous improvement by ensuring case recommendations are implemented and lessons learned are embedded across the business.
• Shape and develop people policies, procedures, toolkits and ER best practice, using your expertise to support wider HR projects and initiatives.
• Share knowledge and build capability across the ER team through coaching, training and development activities.
• Champion exceptional customer service, delivering a responsive, professional and solutions-focused experience.

What We're Looking For

• Significant Employee Relations experience with a strong working knowledge of employment law and risk management at a complex level.
• Proven ability to influence, challenge and build credibility with stakeholders at all levels including Director level and above.
• Strong commercial awareness, balancing legal compliance with practical business needs.
• Experience developing HR policies, guidance, manager training and best practice frameworks.
• Excellent communication, coaching and relationship-building skills
• Ability to manage highly sensitive and confidential matters with professionalism and discretion.
• A collaborative approach, working effectively with HR, Employment Law and wider business teams.
• CIPD Level 5 desired (or interested in studying towards qualification) and confident using Microsoft Office applications.

What's in it for you?

• Hybrid working arrangement with a collaborative and supportive People Team.
• Exposure to a diverse range of employee relations cases across both public and private sector contracts.
• Opportunities for professional development and further CIPD study support.