Senior Ecommerce Operations Specialist

ID Logistics UK; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

ID Logistics UK is seeking a Senior Ecommerce Operations Specialist to provide operational leadership across the UK network. You will support the Head of Operations in mobilising new contracts, warehouse start-ups, and customer implementations while driving continuous improvement and performance initiatives.

You will bring substantial e-commerce or high-volume fulfilment experience, lead operational change, and maintain a strong customer focus.

Qualifications

• Proven operational leadership within e-commerce fulfilment, warehousing, or 3PL environments.
• Experience supporting start-ups, customer implementations, and performance improvements.
• Strong analytical, problem-solving and decision-making skills.
• Knowledge of warehouse operations, labour management, KPIs and SLAs.

Responsibilities

• Act as trusted partner to the Head of Operations, providing leadership across the UK network.
• Lead operational readiness for new customer implementations and warehouse start-ups.
• Identify and deliver improvements in productivity, service, quality and cost performance.
• Promote standardisation, data-driven decision-making and Continuous Improvement initiatives.
• Coach, develop and mentor operational leaders and support succession planning.

Skills

Operational leadership

Customer implementations

Continuous improvement

Stakeholder management

Tools

Lean

Six Sigma

Job description

We are looking for a Senior Ecommerce Operations Specialist who will be responsible for providing operational leadership and expertise across the UK network, supporting the Head of Operations in the successful mobilisation of new contracts, warehouse start-ups, customer implementations, and operational improvement initiatives for our Global Ecommerce Retail client.

You will act as a key operational specialist, providing hypercare support during site launches and customer go-lives, whilst also offering targeted leadership support to existing operations requiring additional operational focus, performance improvement, or stabilisation. You will be able to draw upon your significant experience working within an e-commerce, or high-volume fulfilment environment and you will bring a strong customer focus, operational discipline, continuous improvement mindset, and leadership capability to support the ongoing growth of the business.

As a role model for the Company's values of Solidarity, Operational Excellence, Demanding Standards, and Entrepreneurship, the Senior Ecommerce Operations Specialist will play a critical role in ensuring operational success across the UK network.

Key Responsibilities

Operational Support & Leadership

• Act as a trusted partner to the Head of Operations, providing leadership support across the UK network.
• Support sites through operational challenges, change, start-ups, and stabilisation periods.
• Build strong relationships with operational and support teams, leading by example.

Customer Implementations & Hypercare

• Lead operational readiness for new customer implementations and warehouse start-ups.
• Provide hypercare support during mobilisation and launch phases.
• Monitor performance, manage escalations, and support the transition to business-as-usual operations.

Performance Improvement

• Identify and deliver improvements in productivity, service, quality, and cost performance.
• Implement corrective actions and share best practices across the network.
• Support operational recovery and performance improvement initiatives.
• Drive Continuous Improvement and Operational Excellence initiatives.
• Promote standardisation, efficiency, and data-driven decision-making.
• Support operational transformation and change programmes.
• Build strong relationships with customers and key stakeholders.
• Support governance meetings and ensure service commitments are delivered.
• Maintain customer confidence during periods of change and growth.
• Coach, develop, and mentor operational leaders.
• Support succession planning, talent development, and employee engagement.

Health, Safety & Compliance

• Champion a strong safety culture and ensure compliance across supported operations.
• Maintain operational standards and governance during periods of change.

Leadership Responsibilities

• Support delivery of the UK Operations Strategy.
• Drive consistency, collaboration, and operational excellence across the network.
• Support the successful integration of new customers, sites, and operating models.

About You

• Proven operational leadership experience within e-commerce fulfilment, warehousing, or 3PL environments.
• Experience supporting start-ups, customer implementations, operational transformation, and performance improvement initiatives.
• Strong understanding of warehouse operations, labour management, KPIs, SLAs, and customer service.
• Experienced in leading large teams and managing stakeholders in fast-paced environments.
• Strong analytical, problem-solving, and decision‑making skills.
• Experience of automation, technology‑led operations, and continuous improvement methodologies; Lean or Six Sigma qualifications desirable.
• Passionate about Health & Safety, colleague development, and operational excellence.
• Flexible to travel extensively across the UK and stay away from home when required.

About Us

ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterised by offers involving a high level of technology.

We have been growing for more than 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise.

Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.