Senior Ecommerce Operations Specialist

ID Logistics; Milton Keynes; On-site; GBP 65,000 - 85,000; Full time

Job summary

ID Logistics is seeking a Senior Ecommerce Operations Specialist to provide operational leadership across the UK network, supporting start-ups, launches, and continuous improvement initiatives in a fast-paced, high-volume environment. You will drive readiness for new customer implementations, hypercare, and performance improvements while maintaining safety and governance standards.

The role requires strong analytical skills, experience leading large teams, and the ability to travel across the UK

Qualifications

• Proven operational leadership experience in e-commerce fulfilment, warehousing, or 3PL environments.
• Experience supporting start-ups, customer implementations, operational transformation, and performance improvement initiatives.
• Strong understanding of warehouse operations, labour management, KPIs, SLAs, and customer service.
• Experience leading large teams and managing stakeholders in fast-paced environments.

Responsibilities

• Act as a trusted partner to the Head of Operations, providing leadership support across the UK network.
• Support sites through operational challenges, change, start-ups, and stabilisation periods.
• Lead operational readiness for new customer implementations and warehouse start-ups.
• Provide hypercare support during mobilisation and launch phases.
• Monitor performance, manage escalations, and support the transition to business-as-usual operations.
• Identify and deliver improvements in productivity, service, quality, and cost performance.
• Drive Continuous Improvement and Operational Excellence initiatives.
• Build strong relationships with customers and key stakeholders.
• Support governance meetings and ensure service commitments are delivered.

Skills

Operational leadership

Team leadership

Stakeholder management

Analytical thinking

Change management

Tools

Lean Six Sigma

Data analysis

Job description

Senior Ecommerce Operations Specialist

We are looking for a Senior Ecommerce Operations Specialist who will be responsible for providing operational leadership and expertise across the UK network, supporting the Head of Operations in the successful mobilisation of new contracts, warehouse start‑ups, customer implementations, and operational improvement initiatives for our Global Ecommerce Retail client.

You will act as a key operational specialist, providing hypercare support during site launches and customer go‑lives, whilst also offering targeted leadership support to existing operations requiring additional operational focus, performance improvement, or stabilisation. You will be able to draw upon your significant experience working within an e-commerce, or high‑volume fulfilment environment and you will bring a strong customer focus, operational discipline, continuous improvement mindset, and leadership capability to support the ongoing growth of the business.

As a role model for the Company's values of Solidarity, Operational Excellence, Demanding Standards, and Entrepreneurship, the Senior Ecommerce Operations Specialist will play a critical role in ensuring operational success across the UK network.

Operational Support & Leadership

• Act as a trusted partner to the Head of Operations, providing leadership support across the UK network.
• Support sites through operational challenges, change, start‑ups, and stabilisation periods.
• Build strong relationships with operational and support teams, leading by example.

Customer Implementations & Hypercare

• Lead operational readiness for new customer implementations and warehouse start‑ups.
• Provide hypercare support during mobilisation and launch phases.
• Monitor performance, manage escalations, and support the transition to business‑as‑usual operations.

Performance Improvement

• Identify and deliver improvements in productivity, service, quality, and cost performance.
• Implement corrective actions and share best practices across the network.
• Support operational recovery and performance improvement initiatives.
• Drive Continuous Improvement and Operational Excellence initiatives.
• Promote standardisation, efficiency, and data‑driven decision‑making.
• Support o perational transformation and change programmes.
• Build strong relationships with customers and key stakeholders.
• Support governance meetings and ensure service commitments are delivered.Maintain customer confidence during periods of change and growth.
• Coach, develop, and mentor operational leaders.
• Support succession planning, talent development, and employee engagement.

Health, Safety & Compliance

• Champion a strong safety culture and ensure compliance across supported operations.
• Maintain operational standards and governance during periods of change.

Leadership Responsibilities

• Support delivery of the UK Operations Strategy.
• Drive consistency, collaboration, and operational excellence across the network.
• Support the successful integration of new customers, sites, and operating models.

About You

• Proven operational leadership experience within e-commerce fulfilment, warehousing, or 3PL environments.
• Experience supporting start‑ups, customer implementations, operational transformation, and performance improvement initiatives.
• Strong understanding of warehouse operations, labour management, KPIs, SLAs, and customer service.
• Experienced in leading large teams and managing stakeholders in fast‑paced environments.
• Strong analytical, problem‑solving, and decision‑making skills.
• Experience of automation, technology‑led operations, and continuous improvement methodologies; Lean or Six Sigma qualifications desirable.
• Passionate about Health & Safety, colleague development, and operational excellence.
• Flexible to travel extensively across the UK and stay away from home when required.

About Us

ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterised by offers involving a high level of technology.

We have been growing for more than 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise.

Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.