Head of Ecommerce Operations

Ram Rugby; Send; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

A.L.O.B. Ltd is seeking a Head of Ecommerce Operations to lead the operational engine for a growing £10m ecommerce business.

Based in Woking, this hybrid, full-time role gives you genuine ownership of forecasting, purchasing, supply chain, fulfilment and customer service. You'll drive AI, automation and data-driven improvements to reduce costs, improve stock availability and reporting, and to scale the business from £5m to £10m turnover.

Qualifications

• Experience in physical-product ecommerce or multi-channel business.
• Proven ability to own end-to-end operations from forecasting to fulfilment.
• Strong data skills and KPI reporting.
• Experience with AI, automation, and systems integration.
• Track record of cost reduction and stock optimization.
• Ability to lead cross-functional projects.

Responsibilities

• Own inventory forecasting and replenishment.
• Manage international supply chain from overseas factories to UK fulfilment.
• Establish KPIs for fulfilment accuracy, OTIF, delivery, returns, and costs.
• Lead Customer Service improvements and root-cause analysis.
• Drive process automation and system improvements.

Skills

Inventory forecasting

Demand planning

Supply chain

3PL management

Data analytics

Process improvement

Automation/AI

Customer experience

Ecommerce ops

Tools

Shopify

Amazon

WMS

ERP

Automation tools

Job description

£60,000 + Bonus | Woking | Hybrid | Full Time

Help us build the operational engine for a £10m ecommerce business

A.L.O.B. Ltd is an established £5m sports equipment and games business, operating RAM Rugby, RAM Cricket and Uber Games.

We have a team of 12 and an ambition to grow towards £10m turnover over the next 3–4 years.

To achieve that, we need our Operations to become more efficient, data-driven and scalable.

We're therefore looking for a Head of Ecommerce Operations to join our Senior Management Team and take genuine ownership of how the operational side of our business performs.

This isn't a role for someone who simply keeps Operations running.

We want someone who makes Operations better.

You’ll own the journey from demand forecasting and purchasing through international supply chain, freight, inventory, 3PL and fulfilment to Customer Service and returns.

And you’ll have the freedom to change it.

The Challenge

As we grow, we want to:

• Improve inventory forecasting and availability.
• Reduce excess and slow-moving stock.
• Use working capital more efficiently.
• Reduce freight and fulfilment costs.
• Improve 3PL performance.
• Improve Customer Service.
• Eliminate unnecessary manual processes.
• Create better operational data and reporting.
• Make much greater use of AI, automation and technology.

We’re looking for someone who enjoys finding these opportunities and, crucially, implementing the solution.

AI, Automation & Better Systems

We believe the next few years will fundamentally change how efficiently smaller businesses can operate.

We want someone who is excited by that.

You don’t need to be an AI engineer.

You do need to be curious about how AI, automation, integrations and better systems can remove repetitive work, improve forecasting and analysis, improve Customer Service and give management better information.

If your instinct when confronted with a manual spreadsheet, repetitive administrative task or disconnected system is “there must be a better way of doing this”, you’ll probably enjoy this role.

What You’ll Own

Inventory & Supply Chain

You’ll own inventory forecasting and replenishment, balancing availability, demand, supplier lead times and working capital.

You’ll manage the international supply chain from overseas factories through freight and into UK fulfilment.

You’ll improve stock efficiency, availability, purchasing decisions and landed costs.

You’ll own our relationships with 3PL, freight and logistics partners.

You’ll establish meaningful KPIs around fulfilment accuracy, OTIF, delivery performance, returns and cost per order and hold partners accountable for performance.

You’ll identify opportunities to improve costs, processes and service.

Customer Experience

You’ll provide leadership to Customer Service and establish clear reporting around response times, complaints, refunds, returns and customer satisfaction.

But we don’t simply want customer problems resolved.

We want their root causes eliminated.

Operational Improvement

You’ll continually examine how we work and ask where processes can be simplified, automated or improved.

You’ll use data to identify opportunities and lead projects through to completion.

That might mean improving demand forecasting, automating a manual workflow, renegotiating a freight contract, implementing new software, changing a 3PL process or using AI to transform how Customer Service operates.

Who We’re Looking For

You’ll have strong hands‑on experience in a physical-product ecommerce or multi‑channel business, ideally an entrepreneurial SME or scale‑up.

You’ll understand the complete operational chain:

You’ll have meaningful experience across most of:

• Inventory and demand planning.
• Purchasing and supply chain.
• Overseas suppliers.
• International freight.
• 3PL/warehousing/fulfilment.
• Ecommerce operations.
• Customer Service.
• Operational systems and data.
• Process improvement.

Most importantly, you’ll be able to demonstrate where you’ve actually improved things — reduced costs, improved stock availability, released working capital, changed a 3PL, implemented systems, automated processes or improved customer performance.

Experience with Shopify, Amazon, marketplaces, WMS/ERP/inventory systems, AI or automation tools would be particularly valuable.

Why Join Us?

This is an opportunity to have genuine influence in an established entrepreneurial business.

You’ll report directly to the Managing Director, sit on the Senior Management Team and have significant autonomy to change how the business operates.

We’re small enough that your improvements will be visible.

We’re established enough to invest in making them happen.

And we’re ambitious enough that the systems and processes you build will help determine whether we successfully grow from £5m to £10m.

If you’re an ecommerce operator who gets satisfaction from making businesses simpler, faster, better and more profitable, we’d like to hear from you.