Senior Duty Manager — Live Events & Bar Ops

Freight Island; Newcastle upon Tyne; Presencial; GBP 18.000 - 23.000; Jornada completa

Descripción de la vacante

Freight Island Newcastle is seeking a Venue Duty Manager to lead day-to-day operations across bar service, floor management, front-of-house hosting and live events. You will be the senior operational lead on shift, driving service standards, fast bar turnover and compliant practices.

This role requires hands-on leadership, involvement in opening/closing procedures, crowd management, private hires and large-scale activations, with a focus on guest experience and safety. Start ASAP.

Formación

• Proven experience in a supervisory or management role within a high-volume hospitality venue, multi-bar environment, food hall, or live entertainment facility.
• Valid Personal Licence holder (or willingness to obtain one)
• Solid understanding of bar management, cellar procedures, draught line maintenance, and FOH service steps
• Practical experience coordinating private hires, corporate activations, or live event operations
• Soft Skills: Exceptional leadership, communication, and interpersonal capabilities
• Ability to remain calm and decisive under pressure in a fast-paced environment
• Solutions oriented mindset with high attention to detail

Responsabilidades

• Lead opening and closing procedures for the venue in the absence or support of the General / Assistant Managers, ensuring complete readiness for trade and secure shift lock-ups
• Provide direct, on the floor management during trading hours, maintaining high visibility, driving high standards of hospitality, and identifying and resolving operational bottlenecks in real time
• Serve as the primary escalation point for operational challenges, guest queries, or service issues, resolving them swiftly with a proactive, solutions focused mindset
• Maintain strict adherence to licensing laws, Health & Safety legislation, EHO regulations, fire safety protocols, and venue security guidelines, including guest capacity tracking and incident logging
• Oversee the execution and recording of daily/weekly venue walk-throughs, hygiene checklists, maintenance logs, and incident reports
• Take full operational ownership and responsibility for the delivery of the bottomless brunch offer and other event service duties
• Lead operational delivery for private hires, corporate activations, or live entertainment/DJ events
• Serve as the operational bridge between venue management, event coordinators, external agencies, promoters, suppliers, and security partners during live events

Conocimientos

Supervisory experience

Leadership

Customer service

Team management

Descripción del empleo

Freight Island Newcastle is seeking a Venue Duty Manager to lead day-to-day operations across bar service, floor management, front-of-house hosting and live events. You will be the senior operational lead on shift, driving service standards, fast bar turnover and compliant practices.

This role requires hands-on leadership, involvement in opening/closing procedures, crowd management, private hires and large-scale activations, with a focus on guest experience and safety. Start ASAP.