Floor Team

Freight Island; Newcastle upon Tyne; Sur place; GBP 14 000 - 21 000; Plein temps

Résumé du poste

Freight Island Newcastle is seeking Floor Staff to join a vibrant venue blending food, drink and live entertainment. You will help create a welcoming atmosphere, keep service smooth, and assist guests throughout their visit.

Responsibilities include setting up, clearing tables, and supporting hosts during busy periods. Weekend availability is essential, with occasional evenings. This role offers a dynamic, team‑driven environment at Freight Island Newcastle, Eldon Square.

Qualifications

• Experience delivering friendly, proactive guest service in a busy setting.
• Ability to stay calm and efficient when the venue gets busy.
• Good communication and problem-solving to assist guests quickly.

Responsabilités

• Set up venue before opening and ensure reserved tables are ready.
• Clear tables, collect glasses and clean spills to maintain a tidy space.
• Keep tables clean and free of rubbish; reset tables for new bookings.
• Assist guests with queries and coordinate with hosts and supervisors.
• Support the team across front‑of‑house tasks and back‑of‑house needs.
• Follow licensing, health & safety and security procedures.
• Be available to work evenings and weekends as required.

Connaissances

Customer service

Fast-paced environment

Team player

English proficiency

Description du poste

Welcome to Newcastle's Newest Neighbourhood!

Freight Island is one of the most exciting, forward-thinking and disruptive food markets in the world. It's a game changer and more importantly, it has soul.

Established in Manchester, Freight Island is bringing an exciting mix of culture, food, drinks and music to Newcastle. An island above the city, and blurring the lines between a food hall and a festival, Freight's unique set up reflects the time, the demographic and the city. An urban oasis where guests can enjoy delicious food, great drinks and live entertainment.

It's a place people can come for a coffee, stay for lunch, meet for drinks or make a whole day and night of it. We specialise in curating an evolving calendar of residencies and menus that span emerging local talent and nationally recognised names, keeping the experiences fresh and engaging. We care about the details. How things look. How they feel. How people move through the space, and what stays with them after they leave.

Floor Staff

SALARY : £12.75 per hour
Due to the nature of our business, you will be required to work occasional evenings and weekends in line with business needs.

LOCATION : Freight Island Newcastle, Eldon Square

Our Floor Team play an essential part in our guest's journey, keeping the service smooth, the tables looking amazing and working hard to create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. You will report into the Floor Supervisors/Floor Managers on duty & will be allocated sections of the venue to maintain. You will be a presence for our guests throughout shift.

You MUST have weekend availability to be considered.

Key responsibilities will include (but are not limited to):

• Setting up the venue prior to opening, helping the host team to ensure booked tables are clean, set and ready.
• Collecting glasses, clearing tables and cleaning up spills.
• Keeping tables free of empties and rubbish, clearing finished meals.
• Wiping down tables for the next customers and working with the host team to make sure all reserved table are reset and ready for the next booking.
• Keeping the venue clean and tidy, making sure there is no litter on the floor.
• Keeping customers' tables clean and clear of any rubbish or unwanted items at all times.
• Emptying ashtrays and ensuring there are plenty for guests.
• Assisting guests with any queries, or finding a host to help them where necessary.
• Handling all guest questions and requests effectively & reporting any issues to management.
• Ensuring everyone is having a great Freight Island experience!
• Assisting the other staff & supervisors when required - this can be at the start of shift helping to set the venue up, helping out in our back of house areas when needed, serving food or drinks at our private hire events or closing the venue down in the evening. We are one team!
• Checking the servers section plan, table plan and ensuring tables are set accordingly (chairs neatly pushed under, matching furniture, QR codes on tables).
• Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders.
• Changing the bins and taking them out to the store.
• Light cleaning duties of the staff areas.
• Following licensing, H&S and any security specifics.
• Challenge 25

What you'll need:

• Experience working in a fast-paced busy environment.
• An infectious smile and outgoing personality to create a great buzz and customer experience.
• A can-do attitude and calm head when it gets busy.
• Initiative and proactivity to complete the required daily tasks
• Able to work well under pressure.
• Excellent problem-solving skills - adaptable and flexible.
• Someone who takes pride in themselves and their work.
• Excellent time keeping skills.
• Ability to carry furniture, move heavy bins and be involved in more physical tasks that may arise
• Willingness to work outside
• Good English (spoken and comprehension).

Compensation: To be discussed