Senior Domestic Supervisor

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting a Senior Domestic Supervisor to lead the Domestic and Linen room teams within Hotel Services. The role covers 37.5 hours weekly, with a fully flexible shift pattern of 5 out of 7 on a 4-week rotating cycle.

The closing date for applications is 10 November 2026, with interviews on 19 November 2026. You will supervise domestic staff, ensure cleanliness standards, manage rotas, training and staff development, and work closely with

Qualifications

• NVQ Level 3 in Supervisory/Basic Management required.
• Good numeracy and literacy.
• Experience in the cleaning industry.
• IT skills and ability to manage staff.
• Experience in NHS environment preferred.

Responsibilities

• Supervise Domestic Supervisors and arrange rotas.
• Ensure cleanliness standards meet national standards.
• Allocate work and supervise staff using Allocate system.
• Ensure staff appraisals and training.
• Maintain liaison with wards and departments.
• Support Senior Hotel Services Managers and deputise.
• Ensure audits and service level agreements are met.

Skills

Supervisory experience

Leadership

Communication skills

Change management

Staff training

Education

NVQ Level 3 in Supervisory/Basic Management Skills

Diploma or equivalent level

Numeracy and literacy

Tools

IT Skills

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Senior Domestic Supervisor

The closing date is 10 November 2026

An exciting and challenging opportunity has become available to be an integral part of the Hotel Services team in the role of a Senior Domestic Supervisor. This is an amazing opportunity to be involved in the management of the Domestic and Linen room staff.

Working to support and manage the supervisory team, and liaising with the management team and other departments on a daily basis. The position is 37.5 hours per week. This role will be a fully flexible position working any 5 shifts out of 7 and on a 4 week rotating basis.

• Interview Date 19 November 2026

NO AGENCIES PLEASE

Main duties of the job

To maintain and support cleanliness standards in line with National Cleaning Standards.

To take part in nursing audits when required, along with managing synibiotix and overseeing the capacity management system.

Liaising with management and supervisors on a daily basis.

Training of all supervisors and supporting the management team with any issues arising.

Maintaining good communication with wards and departments.

Taking an active role in the selection and recruitment process and overseeing all training with new team members.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting‑edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• The post holder will be responsible for the day to day supervision of Domestic Supervisors under their control. This is to include cleaning methods and frequencies, standards, discipline and general staff welfare, allocate overtime.
• To ensure highest standard of cleanliness is achieved to comply with national standards.
• Responsible for the daily allocation of work to Domestic Supervisors.
• Good understanding of and ensure implementation of Trust polices and procedures within the department.
• Organise staff rotas, public holiday cover and authorisation of annual leave for Domestic Supervisors (via Allocate).
• Ensure staff appraisals are up to date.
• Record keeping and data input using Trust electronic.To provide direct support to the Senior Hotel Services Managers, including (out of hours) to deputise in her/his absence as necessary over the full range of duties.
• Support the delivery of quality Hotel Services in the Trust.
• Ensure Trust audit standards are achieved and maintained in line with national guidelines and service level agreements.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

• NVQ Level 3 in Supervisory/Basic Management Skills and additional knowledge acquired through training and experience to diploma or equivalent level
• Good standard of numeracy and literacy
• Previous experience in the cleaning industry
• IT Skills
• Management Experience
• Previous NHS Experience

Knowledge & Experience

• Knowledge of technical aspects of the job e.g. machinery, cleaning materials, products and processes
• Experience of working at a supervisory level

Skills & Abilities

• Extensive cleaning/supervisory experience good communication skills
• Leadership and motivation skills
• Proven change management skills
• Excellent communication and negotiation skills
• Ability to train and develop staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust