Domestic Supervisor

NHS; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking a Supervisor for the Freeman Hospital Domestic Services team. You will lead a group of Domestic Assistants, supervise cleaning to high standards, and conduct staff appraisals and training. The role is full-time at 37.5 hours per week.

The position is based at Freeman Hospital with a Monday to Friday 14.00-22.00 shift pattern. Prior NHS domestic services experience is preferred, and full training is provided. Bank holidays are required to work.

Qualifications

• Knowledge of technical aspects of the job, e.g. machinery, cleaning materials, products and processes
• Experience of working in domestic services environment
• Previous Supervisory experience
• NVQ Level 3 or equivalent qualification such as BICS (or working towards)
• IT skills essential to the role.

Responsibilities

• Supervise cleaning methods and frequencies in a designated area to meet standards
• Supervise domestic assistants to ensure duties are safely performed per work specs
• Train staff to use machinery and proper cleaning methods
• Ensure timely PLB/appraisals for domestic staff
• Ensure all mandatory training is completed on time

Skills

Supervisory, leadership and motivation

IT skills

Education

NVQ Level 3 or equivalent (e.g. BICS)

Job description

Main area 317 Domestic Services - FH Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 14.00-22.00) Job ref 317-2026-44-09-DR

Site Freeman Hospital Town 317 01 Freeman Hospital Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 10/11/2026 23:59 Interview date 18/11/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we're in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Previous applicants need not apply

The role will involve the daily supervision of a large group of staff. It will involve attending wards and departments to complete audits to ensure that cleanliness levels are maintained. You will conduct appraisals, return to work interviews and training of new staff etc.

Hotel services is a fast paced department. You will need to be a self motivated individual who thrives in both working alone and also within a team.

You must lead by example at all times. We have extremely high standards in our Trust and we rely on our supervisors to help ensure this is maintained.

You will be required to work bank holidays.

Monday to Friday 14.00-22.00 fixed

• Interview Date Thursday 5th November 2026
• 37.5 Hours/Week
• Face to face interview

NO AGENCIES PLEASE

Main duties of the job

This role involves the supervision of a team of Domestic Assistants to ensure cleaning to a high standard in all areas within the Freeman Hospital and external clinics. Previous experience as a Domestic Assistant in the NHS or similar environment would be preferred although full training will be given.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To be responsible for the supervision of cleaning methods and frequencies in a designated area of the hospital, ensuring that the required standards are achieved.
• To supervise the domestic assistants, to ensure that their duties are carried out safely and using correct procedures and materials at frequencies laid down in the specification of work.
• Also the training of domestics to use machinery and the correct methods of cleaning.
• To ensure timely completion of PLB/appraisals for domestic staff.
• To ensure all mandatory training is completed on time.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Knowledge

• Knowledge of technical aspects of the job, e.g. machinery, cleaning materials, products and processes

Skills

• Supervisory, leadership and motivation skills
• IT skills essential to the role.

Experience

• Experience of working in domestic services environment
• Previous experience in the Cleaning Industry
• Previous Supervisory experience

Qualifications

• NVQ Level 3 or equivalent qualification such as BICS (or working towards)

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.