Senior Field Service Engineer

Import Export Services Ltd.; United Kingdom; Remote; GBP 45,000 - 70,000; Full time

Job summary

Import Export Services Ltd. is seeking a Senior Field Service Engineer to install, de-install, commission and service semiconductor equipment across UK and international sites.

You will lead maintenance, repairs and process diagnostics, with extensive travel to customer sites. The role requires hands-on engineering expertise, strong problem-solving, and the ability to train customers on safe operation and maintenance.

Qualifications

• Time-served engineering background with ONC/HNC/HND/degree in engineering.
• Deep knowledge of semiconductor equipment repair and maintenance.
• Experience in at least one major equipment family (ion implantation, CVD/PVD, lithography, metrology, etc.).
• Ability to troubleshoot 98% of issues and lead decommissioning, installation and startup.

Responsibilities

• Install, de-install, commission and repair semiconductor equipment at customer sites.
• Provide process diagnostics, troubleshooting and on-site training for safe operation.
• Lead and schedule projects with timelines and manpower planning.
• Prepare field service reports and share knowledge with the team.
• Travel extensively within the UK, Europe, and internationally.

Skills

Excel

Autonomy

Time management

Planning

Communication

Customer relationships

Training

Education

ONC/HNC/HND/Degree in Engineering

Tools

Multimeters

Oscilloscopes

Wave generators

AC/DC PSUs

Job description

Senior Field Service Engineer (FSE) - Semiconductor Equipment

Department : Engineering Job Title: Senior Field Service Engineers (FSE) - Semiconductor Equipment Reporting to : Engineering Manager Location : Home Based

Basic Purpose

IES are a leading UK-based provider of Field Service Engineering Resources supporting a wide array of Semiconductor Manufacturing Equipment within the Manufacturing, Research and Scientific Development industries.

Based in your home region, you will be responsible for Installation, De-Installation, De-Contamination, Hook-Up, Commissioning, Repair and Maintenance. Plus, based on your background possibly some Process Diagnosis / Development works in support of customer equipment sets and their associated processes.

Your work will involve extensive travel throughout the UK, Europe, and the Rest of the World, as required, to deliver Semiconductor Maintenance, Repair, Servicing and Process Diagnostic Services at our customer sites.

In addition to Field Service and Process Support works, you will also provide any necessary training services to our customers to ensure safe operation, maintenance, and processing of materials at their sites.

The role requires regular travel to customer sites worldwide and will only suit candidates who are able and willing to commit to regular periods spent away from home.

Qualifications & Experience

Candidates will ideally be time-served craftsmen possessing either ONC/HNC/HND/Degree in Engineering and are required to possess in-depth Semiconductor Equipment Repair and Maintenance and/or Process Engineering experience in any of the following areas:

• Ion Implantation
• Diffusion / CVD Furnaces
• Wet Etch, Dry (Plasma) Etch
• Chemical Vapor Deposition (CVD)
• Physical Vapor Deposition (PVD) / Sputtering Systems
• Photolithography, Chemical Mechanical Polish (CMP)
• Rapid Thermal Processing and Metrology (SEM, XRF, Film Thickness Measurement, AFM)
• Other areas as required or benefitting.

A senior field service engineer should hold a very high to expert level of knowledge on at least one set of systems. Being able to complete all PM’s. Being able to troubleshoot 98% of all issues. Capable of leading and completing decommissioning and deinstallation of a system. Capable of leading and completing an installation and startup of a system.

A senior field service engineer can provide detailed and realistic scheduling that includes timelines and manpower requirements for any given project, such as tool decommissioning, deinstall, install, startup, commissioning, upgrading etc. The engineer should be able to provide a breakdown of the sub-component parts of the project providing sufficient details in each sub section.

Requirements

The candidate should be able to demonstrate the following experience at a customer site:

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems
• Repair and modify equipment
• Evaluate equipment to determine the type and extent of problems
• Repair of system-level issues
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
• Crosstrain and assist other field service engineers as appropriate
• The nature of work requires that FSEs work independently; only occasionally requiring guidance from management
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Capable of performing pareto analysis of failure data and establish action plans to resolve root causes.
• Identifies and implements permanent solutions on complex and unique issues.
• Can understand and source alternative parts for obsolete items,
• Can build mechanical parts as needed or repair existing ones.
• Maintains a level knowledge of repair vendors for typical electronic/electrical and mechanical items on the systems.
• Provide onsite or local training to customer employees for Level beginner to expert.
• Can provide remote – telephone or online meeting support to customers. Being able to diagnose and troubleshoot remotely.
• Capable of providing project engineering skills to support or lead a project build.
• May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Knowledge & Skills

• Proficient in IT skills, including all Microsoft Office systems, in particular intermediate Excel capability
• Ability to work autonomously and use initiative to resolve issues, but elevate problems or questions as appropriate
• Excellent planning and time management skills with ability to consistently meet exacting deadlines
• Good communication and interpersonal skills with the ability to build effective relationships across the Company
• Quality of records and paperwork (presentation, accuracy, timeliness and completeness) in line with company expectations and high standards.
• Lead Role: an employee can lead a team for a given project such as an upgrade, installation, etc.
• Expense management, employees can manage their own expenses within company budgetary guidelines. Operating efficiently at lowest cost.
• Employee is comfortable and able to interface with the customer to describe technical issue with clarity. In addition, the employee can portray to a customer the benefits of moving in a certain direction to benefit the overall uptime and quality of the system.
• Maintain a positive and professional attitude whilst on customer/clients’ sites

Other Requirements

• Willingness to work flexibly to meet the reasonable needs of the company
• Self-sufficient in use of information and communications technology
• Ability to self-manage a full and varied workload
• A self-starter with a flexible approach in order to support the business at busy times and ensure all critical dates are met
• Consistently demonstrating professional conduct representing IES, always adhering to all Company policies & procedures whilst representing IES, including but not limited to when travelling, at IES premises, on Customer sites & away.
• Candidates must be eligible to work and live within any of the following; The UK, Any European Country (Germany, Ireland, France, Austria, Poland, etc), US, Taiwan, South Korea, China, Vietnam, The Philippines, Mexico, Sweden, Denmark, and / or Russia and hold a full and valid driving license for their country of residence.

Training, Education & Experience

Experienced and proficient with multiple tools to ensure competent, safe use including but not limited to:

• Standard tools in a field service engineers toolbox.
• Multi-meters
• Oscilloscopes
• Wave generators
• AC/DC PSUs
• Others as required.

Special Working Conditions

• Additional and/or unsociable hours may be necessary when required.
• Early starts and late finishes are not uncommon.
• Travel away from home and abroad required.