Sales Supervisor

Michael Kors; Leeds; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Cross-Brand Discounts & Private Player

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Job summary

Michael Kors is seeking a Sales Supervisor to lead a store team in a fast-paced retail environment, delivering inclusive and exceptional customer experiences both in-store and virtually.

You will coach, onboard, set clear sales goals, monitor KPIs, and collaborate with host store to drive loyalty and growth, while using digital tools to enhance clienteling. The role emphasizes empathy, adaptability, and strong communication; English proficiency and a passion for fashion are essential.

Qualifications

• Proven experience in retail, ideally within a fast-paced and customer-focused environment.
• Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and a willingness to use digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills, with attention to detail.
• Familiarity with retail KPIs and Microsoft Office
• Proficiency in English (spoken and written).

Responsibilities

• Lead and inspire the store team, onboarding and developing team members.
• Guide sales and service to deliver inclusive, high-quality customer experiences in-store and virtually.
• Maintain client communication using clientelling apps and tools and proactively manage client database.
• Set and communicate clear sales goals and KPIs, aligning the team to success.
• Collaborate with store leadership to address loss prevention and productivity.
• Use company platforms to share updates and actions with the team.

Skills

Retail Experience

Team Leadership

Digital Tools

Customer Experience

English Proficiency

Tools

Microsoft Office

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — "I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors -

Who You Are: You’re a collaborative and results-driven professional who thrives in a dynamic retail environment. As a Sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in-store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.

What You’ll Do

People Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance. Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.

Sales and Service Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat business in store and through virtual Shopping. Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools. Proactively manage client database to increase sales. Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.

Operations Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early. Use company communication platforms effectively and follow through on relevant updates and actions.

You’ll Need to Have

Proven experience in retail, ideally within a fast-paced and customer-focused environment

Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles

Comfort with technology and a willingness to use digital tools to enhance customer experience

Resilience and adaptability in a dynamic retail setting

Strong organizational and interpersonal skills, with attention to detail

Familiarity with retail KPIs and Microsoft Office

Proficiency in English (spoken and written)

What We Offer

• Cross-Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
• Vacation Allowance – Recharge with paid time off throughout the year.
• Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
• Employee Assistance Program – Confidential support for mental, emotional, and financial wellbeing.

— The Company is an equal employment opportunity employer.

The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.

If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.

The range for this position will vary based on role requirements, skill set, and years of experience.

Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 26,000.00 - 41,500.00 GBP

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.