Senior Digital Learning Partner

Pharmacy2U | Certified B Corp

Leeds

Hybrid

GBP 45,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Competitive contributory pension

Private healthcare insurance

25 days' annual leave

Cycle to Work scheme

Employee discount platform

Job summary

A leading online pharmacy in Leeds is seeking a Senior Digital Learning Partner to design and develop engaging e-learning modules. The role involves conducting learning needs assessments, troubleshooting the LMS, and ensuring the effectiveness of training programs. Candidates should have extensive experience in digital learning design and LMS management, along with strong stakeholder communication skills. The position offers a hybrid working model and a competitive salary with benefits.

Qualifications

Experience designing and developing high-quality learning content.
Proven ability to troubleshoot LMS issues and manage system integrations.
Strong interpersonal skills for effective communication with diverse stakeholders.

Responsibilities

Design and develop engaging e-learning modules.
Conduct learning needs assessments for business areas.
Troubleshoot the LMS platform and ensure system functionality.

Skills

Adult learning principles

Digital learning design

LMS and e-learning authoring tools

Project management

Stakeholder management

Microsoft Office suite

Education

CIPD L&D qualification

Tools

SharePoint

Job description

Role: Senior Digital Learning Partner

Location: Leeds, LS15 8GB – hybrid schedule (2 days a week, travel to other sites may be required).

Salary: £45,000‑£50,000 per annum (DOE) plus up to a 10% annual bonus and an extensive benefits package.

Contract type: Permanent.

Employment type: Full time.

Working hours: Monday‑Friday, 37.5 hours per week. Core hours 09:30‑16:00, with flexibility around them.

We are the nation's largest online pharmacy, with over 25 years of experience, helping more than 1.8 million patients in England manage their NHS prescriptions. We are Great Place to Work certified and a certified B Corp, committed to a positive, open and honest working environment.

Responsibilities

Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
Use the LMS to upload, organise, and maintain learning materials, including multimedia elements such as videos, graphics and interactive tools.
Conduct learning needs assessments to determine learning objectives and identify content requirements with business areas.
Configure and troubleshoot the LMS platform, resolve technical issues, rebuild existing material and reports, and ensure the system runs smoothly.
Provide technical support and guidance to instructors and learners on using the LMS effectively.
Assist with monitoring system performance and user progress, generating reports on completion rates and course effectiveness.
Collaborate closely with business area experts and stakeholders to develop high‑quality learning solutions.
Use the internal intranet (SharePoint) to upload, organise, and maintain learning and information materials, including multimedia elements.
Stay updated on the latest e‑learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Qualifications

Strong expertise in adult learning principles and digital learning design, with the ability to align learning solutions to business objectives.
Extensive experience designing, developing, and maintaining high‑quality learning content, including multimedia and interactive materials.
Advanced experience working with LMS and e‑learning authoring tools, including ongoing optimisation and improvement.
High level of technical proficiency, including troubleshooting issues, managing system integrations, and working with information management systems.
Well‑developed communication and stakeholder management skills, with the ability to work effectively across functions and with senior colleagues.
Proven experience managing multiple projects simultaneously, ensuring delivery to agreed timelines, quality standards, and documentation requirements.
Strong organisational skills and attention to detail, with experience delivering accurate work in fast‑paced or deadline‑driven environments.
Confident IT skills, including a strong working knowledge of the Microsoft Office suite and related business tools.
Demonstrated ability to identify improvement opportunities and implement changes that enhance learning effectiveness or operational efficiency.
Significant experience in Learning and Development design, ideally within a scaling, operational, or transformation‑focused organisation.
Experience working within company policies, legal requirements and ethical standards, ensuring compliance across learning activity.
CIPD L&D qualification preferred but not essential; other relevant professional or administrative qualifications are advantageous.