Senior Digital Experience Manager

WeComm; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

WeComm, a leading luxury jewellery brand, is seeking a Senior Digital Experience Manager to own the regional digital customer journey from acquisition through loyalty. You will lead CRO, ecommerce trading, and retention initiatives, using data to drive conversion and lifetime value while guiding stakeholders.

You’ll manage a high-impact digital program, collaborate with cross-functional teams, and shape the regional web P&L.

Qualifications

• Commercially minded digital leader with strong experience across digital experience, CRO, ecommerce trading, P&L ownership and CRM/loyalty.

Responsibilities

• Own end-to-end regional digital customer experience from acquisition to loyalty.
• Collaborate on ecommerce trading, CRO, and retention to improve LTV.
• Own regional web P&L and drive sales and margin.
• Develop a test-and-learn roadmap to optimize conversions.

Skills

Digital experience

CRO

Ecommerce trading

P&L ownership

CRM/loyalty

Job description

This is an exciting opportunity to join a leading luxury jewellery brand with a global presence and a reputation for combining beautiful design with responsible, consciously crafted luxury. As Senior Digital Experience Manager, you’ll be joining an ambitious, female‑founded business with a strong digital presence, an award‑winning approach to responsible luxury and a real focus on delivering exceptional experiences for its customers.

THE ROLE

The Senior Digital Experience Manager will take ownership of the end‑to‑end regional digital customer experience, bringing together acquisition, onsite experience, ecommerce trading, CRO, retention and loyalty. You’ll share ownership of the regional web P&L, drive sales, margin and profitability, and create a test‑and‑learn roadmap focused on improving conversion and customer lifetime value. It’s a high‑impact opportunity where you’ll have genuine ownership and influence across the entire digital journey.

THE PERSON

The ideal Senior Digital Experience Manager will be a commercially minded digital leader with strong experience across digital experience, CRO, ecommerce trading, P&L ownership and CRM/loyalty. You’ll be confident using data around conversion, LTV, retention and margin to make commercial decisions, while being hands‑on, entrepreneurial and comfortable influencing senior stakeholders. They’re looking for someone who can connect the dots, lead a team and make a genuine impact in a fast‑moving digital environment.