Senior Digital Analyst (FTC)

New Look; Greater London; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount: 40%

Friends & family discounts

Reward platform access

Virtual GP

Life assurance from day one

Extra leave buy scheme

Birthday paid day off

Enhanced parental leave

Season ticket loan

Cycle2Work

Retail Trust partnership

Fashion & Textile Children's Trust

Descripción de la vacante

New Look is seeking a Senior Digital Analyst within Customer to understand shopper behaviour on our digital platforms and translate insights into action. You’ll balance project work with day-to-day insight delivery, enabling teams to self-serve and optimise customer journeys.

You’ll work with Adobe Analytics and data-visualisation tools, build impactful dashboards, and partner with digital, ecommerce and analytics teams to prioritise the backlog and deliver measurable value.

Formación

• Agile, innovative thinker with a methodical approach to problem solving.
• Strong communication skills; able to explain technical concepts to non-technical audiences.
• Self-starter with initiative and ability to manage own workload in a fast-paced environment.
• Passion for digital, retail and fashion; able to tell stories from data.
• Growth mindset and adaptability to changing analytics landscape.
• Experience with Adobe Analytics and willingness to learn new tools quickly.

Responsabilidades

• Provide insight into customer behaviour on digital channels and present findings clearly.
• Develop and improve reporting and automated dashboards; push for best practice.
• Own stakeholder relationships across digital, ecommerce, and analytics teams to prioritise work.
• Translate business goals into analytics requirements and drive action from insights.
• Educate and coach teams on self-serve analytics and data tools.

Conocimientos

Adobe Analytics

Data storytelling

Stakeholder management

Dashboard development

SQL

Herramientas

Tableau

Power BI

QlikView

MicroStrategy

Excel

Descripción del empleo

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role:

As a Senior Digital Analyst within Customer you will use our industry leading tools and data visualisation to understand the customer behaviour on our digital channels then feed that insight into teams across the business. Your role will be a mix of project-based work, day-to-day insight and analysis as well as enabling stakeholders to self-serve, likely specialising in a particular area.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service).
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We’re proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

• Accountable for providing insight into customer behaviour on our digital channels and presenting this in a variety of different ways, from a quick conversation to a deep dive insight pack or a self-serve dashboard, providing commentary and making impactful recommendations.
• Look for new ways to develop our and others reporting & processes through automation & optimisation along with learning and adopting emerging technologies and ‘best practice’.
• Own the relationship with your stakeholders across digital, ecomm and broader analytics teams to prioritise and deliver the backlog. Working to make sure we’re capturing the right data, in the right place, at the right time.
• Drive your own development and support with training. While you’ll have ample support and training where required, with the constantly evolving landscape in data and analytics, it’ll be important to identify your development needs and the best way to grow them.
• Be able to understand the strategy and goals for your stakeholders, translate them into clear requirements that can be supported by analysis and ensure they’re followed through into action.
• Champion, educate and coach the business in analytics & self serve. Support with training and actively promote the reporting, tools and data in day to day business activity.

Who you are:

• An agile and innovative thinker, able to think creatively about problem solving while applying a logical & methodical approach to come up with ideas.
• Experienced communicator, credible, articulate, compelling and engaging. Able to build trust with stakeholders, present technical concepts to non-technical audiences and make value driven recommendations.
• Self-starter with initiative and good self-management skills, able to prioritise your own work against business objectives and work collaboratively in a fast-paced environment.
• Someone who is excited by digital, retail and fashion. Eager to tell stories from data and adopt new technologies & tools.
• Passionate about self-development and development of others, adaptable and has a growth mindset.
• Proactive and positive mindset that embraces change in a fast moving environment. A clear desire to create value from data and adaptable to changing circumstance.
• Experienced with Adobe Analytics with an aptitude to adapt to new technologies quickly.
• Familiarity with data visualisation techniques or tooling (e.g. Tableau, QlikView, Microsoft Power BI or MicroStrategy) would be useful but not essential.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.