Regional Maintenance Manager

New Look; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Healthcare Private Medical Scheme

Profit related bonus

Life assurance

Extra leave and birthday day off

Cycle2Work

Retail Trust partnership

Job summary

New Look is seeking a Regional Maintenance Manager for the North of England to oversee the delivery of a well-maintained, compliant store environment across a national estate of c.300 stores in the UK & ROI. You will manage reactive and preventative maintenance, ensuring value for money and adherence to budgets.

In this role you will supervise external contractors, review performance against SLAs, and prepare capex papers for major works above £10,000.

Qualifications

• Experience in retail facilities management.
• Understanding of building services: HVAC, electrical, plumbing.
• Knowledge of leases and landlord/tenant repair obligations.
• Strong budget and contract management skills.

Responsibilities

• Develop and implement reactive and preventative maintenance programs within budget.
• Check, validate and authorise repairs and quotes up to £10,000.
• Prepare capex papers for major repairs above £10,000.
• Manage external contractors to meet brand standards and SLAs.
• Identify and assess maintenance issues compliant with H&S regulations.

Skills

Retail facilities management

HVAC systems

Building fabric

Contractor management

Budget management

Health and safety

Tools

MS Office

CAFM (HEAT)

VisionPro

V-Tag asbestos register

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE:

The Regional Maintenance Manager (for the North of England) will primarily be responsible for the delivery of a well-maintained and compliant environment for customers and staff in store within a region within an national estate of c.300 stores across UK & ROI; provide a customer focused Facilities Management service for the existing estate focusing on reactive maintenance and managing minor works projects to primary assets

WHAT YOU’LL BE DOING:

Developing and implementing a reactive maintenance and preventative maintenance programme within budgetary and financial constraints including:

• Expenditure (monthly, quarterly, annually) as agreed with your line manager
• Cost checking works and quotations and ensuring that value for money is being obtained
• Forecasting capital and revenue spend and input and feedback on spend at budget and cost control reviews
• Employing a proactive approach to identifying potential risks and onerous expenditure.
• Check, validate and authorise individual repairs and quotes upto a value of £10,000
• Preparing capex papers for sign off for major repairs and projects that exceed £10,000
• Actively exploring ways to deliver costs savings within the available resources and whilst still achieving the required standards of service
• Knowledge and ability to interpret leases and landlord and tenant repair obligations
• Maximise revenue by supporting retail operations by minimising any trade affecting closure incidents and ensuring stores are resume trading as quickly as possible

Managing Contractors

• To manage external contractors and partners to ensure that stores are maintained to Brand standards and works are executed expeditiously and within cost and quality parameters.
• Build trust and create partnerships with all internal and external business partners.
• Hold regular contractor performance review meetings and ensure targets are being achieved within the required SLA’s
• Ability to drive strategy and project timelines to complete projects on schedule and on budget, ensuring contractors are motivated to meet deadlines.
• Ensure contractors provide exceptional customer service to stores and the business through consistently good quality workmanship, ensuring the right fix is delivered on time, every time.
• Have the ability to plan and manage multiple projects of varying scopes concurrently.
• Adopt an on-going monitoring and assessment of contractors and their levels of service.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same
• Ensure Contractors comply with New Looks Asbestos, Code of Conduct and Health and Safety Policy and Procedures

Identifying Requisite Works

• Ensure New Look stores are maintained to the highest property standards and manage the execution of works to ensure compliance with statutory/ legal requirements, H&S regulations, Brand standards, core operating procedures and customers’ expectations of the Brand are met
• Visit stores throughout on a scheduled basis to identify issues and evaluate store needs/ requirements together with the assistance of the Senior Maintenance Manager
• Compile comprehensive Maintenance Audits / condition surveys as required to ensure periodic visibility of issues as well as a long‑term view around potential risk eg dilapidations, notices of repair etc.
• Monitor and review works undertaken to ensure consistent quality and workmanship.
• Understand the obligations in the lease etc and the implications on works required.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same
• Ensure all maintenance works are commissioned and undertaken in accordance with the current Health and Safety legislation including RAAC, Control of Asbestos at Work, CDM Regulations

Administration

• Liaise with & address issues raised from Retail and Health & Safety.
• Addressing ad hoc correspondence as required.
• Preparing & assist with plans, contracts, budgets and other documentation as required.
• Managing a Revenue and Capital expenditure budgets for the property portfolio of c.£10m across various contractors and disciplines, including New Look’s annual HVAC upgrade programme and other major projects initiated by business requirements
• Addressing ad hoc correspondence as required and dealing with statutory and landlord repair notices that are received

WHO YOU ARE:

• 2-3 years’ previous experience of working in a retail environment in a similar role
• Demonstrate understanding of building principles, technical ability and a technical understanding of - Building fabric, HVAC, electrical, plumbing etc)
• Manage emergency incidents arising from leaks, storms, electrical failure and co-ordinating any follow on works
• Understanding & working knowledge of MS Office & New Looks CAFM and Compliance systems HEAT & VisionPro Software & usage of New Looks V-Tag asbestos register
• Understanding of BMS systems and electrical related systems to ensure optimum energy usage and supporting the Energy Team in relation to store issues

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.