Senior DevOps & Platform Reliability Engineer

Stott and May Inc.; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Job summary

Stott and May Inc. is seeking a Senior DevOps/Platform Engineering specialist to enhance reliability and performance of large-scale platforms in a regulated setting. You will lead incident management, automate operations, and drive resilience across the software lifecycle.

The role combines hands-on engineering with technical leadership, pioneering AI-assisted ITSM practices and multi-region, high-availability design. Hybrid work in Canary Wharf, London, with 2–3 days onsite expectations.

Qualifications

• Proven experience in SRE/DevOps in large-scale environments.
• Strong knowledge of AWS and multi-region architectures.
• Hands-on with CI/CD, IaC and automation.

Responsibilities

• Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams.
• Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle.
• Define and track KPIs for reliability, performance and operational efficiency.
• Lead production incident management, including detection, triage, escalation and resolution, working with development and support teams.
• Manage major incident response for critical outages, ensuring rapid mitigation and clear stakeholder communication.
• Conduct blameless post-incident reviews and drive actionable follow-ups and systemic improvements.
• Establish runbooks, playbooks and operational readiness standards, continuously improving incident response processes and tooling.
• Drive AI-assisted incident and problem management, change management and risk management across ITSM activities.
• Automate operational processes, including incident response, failover, scaling and recovery.
• Implement self-healing mechanisms using auto-remediation, event-driven workflows and AI/ML-assisted operations where applicable.
• Implement Infrastructure as Code (IaC) and reduce manual effort through CI/CD pipelines, automated testing and deployment strategies such as blue/green and canary releases.
• Implement observability frameworks covering metrics, logs and traces, using appropriate monitoring and observability tools.
• Define and implement SLIs, SLOs, SLAs and error budgets across critical services.
• Apply resilient design patterns, including multi-region failover, active-active architectures, circuit breakers and bulkheads.
• Ensure platforms support high availability, fault tolerance and disaster recovery in line with financial market uptime requirements.
• Investigate platform failures, performance bottlenecks and systemic issues across complex, multi-tiered architectures.

Skills

SRE

DevOps

Platform Engineering

AWS

Observability

CI/CD

IaC

Python

Go

Ansible

Terraform

AI in ITSM

Networking & Security

SLOs/SLIs

Tools

Prometheus

Grafana

OpenTelemetry

ELK/EFK

CloudWatch

Datadog

Git

CI/CD Tools

AWS (EKS/ECS)

Job description

Stott and May Inc. is seeking a Senior DevOps/Platform Engineering specialist to enhance reliability and performance of large-scale platforms in a regulated setting. You will lead incident management, automate operations, and drive resilience across the software lifecycle.

The role combines hands-on engineering with technical leadership, pioneering AI-assisted ITSM practices and multi-region, high-availability design. Hybrid work in Canary Wharf, London, with 2–3 days onsite expectations.