Deskside Support Specialist: Onsite Tech Bar Expert

Avencia Talent Solutions

Manchester

On-site

GBP 38,000 - 50,000

Full time

5 days ago

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Benefits offered by this job

Annual bonus

25 days annual leave

Bank Holidays

Pension scheme

Private medical and dental

Life assurance

Travel insurance

Income protection

Season ticket loan

Training and development

Career progression

Job summary

Avencia Talent Solutions is seeking an experienced Deskside Support Analyst to join a busy IT support function in a large international organisation. The role is hands-on, providing high-quality end-user support onsite and across the business, resolving escalations, and ensuring employees have the technology they need to work effectively.

You will work with IT teams, vendors and stakeholders to maintain an excellent end-user experience, participate in on-call rotas and contribute to

Qualifications

Proven deskside or end-user support experience in a large organisation.
Experience with Windows and macOS operating systems.
Hands-on experience with Microsoft 365 and Intune/endpoint management.
Familiarity with IT service management platforms such as ServiceNow.
Strong communication and customer service skills.

Responsibilities

Provide priority and escalated deskside support for end-user issues.
Support wider IT teams and vendors with hands-and-eyes assistance.
Troubleshoot Windows, macOS, laptops, peripherals, printers, VPN, Wi‑Fi, LAN and network access.
Provide onsite support through the Tech Bar and handle incidents.
Configure, move, add and change IT equipment via ServiceNow.
Support conference room and AV technology and related collaboration tools.
Coordinate home-working/SOHO equipment for new staff and travellers.
Collaborate with vendors and participate in IT projects and initiatives.
Maintain documentation and create knowledge articles.