Senior Derivatives Data Support Specialist

Intercontinental Exchange; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Intercontinental Exchange (ICE) Data Services is seeking a Senior Client Support Specialist in London to support ICE Data Derivatives products and services, handling client inquiries and onboarding tasks across multiple asset classes.

You will collaborate with global clients and internal teams, resolve issues creatively, maintain documentation, and ensure timely, accurate responses while upholding high standards of service and communication.

Qualifications

• Bachelor’s or equivalent degree in Economics, Finance or related field.
• 3 years in a similar support or client-facing role.
• Excellent verbal and written English.
• Strong time-management and organizational skills.
• Analytical and problem-solving skills with attention to detail.
• Ability to interact with external clients and internal business units.
• Working knowledge of Salesforce, ServiceNow, MS Office; FTP a plus.

Responsibilities

• Onboard and off-board clients for ICE Data Derivatives products and services
• Field client inquiries via email, Chat, Salesforce, and phone
• Provide timely and accurate responses to client inquiries
• Provide support for any file delivery failures
• Escalate issues with internal groups to resolve issues with urgency
• Maintain strong relationships with clients and internal teams
• Ensure up-to-date documentation of policies, procedures and work processes

Skills

Excellent verbal and written English

Excellent time-management

Analytical and problem-solving

Client interaction with external and内部

Salesforce/ServiceNow/MS Office/FTP

3 years in a similar role

Education

Bachelor’s or equivalent degree in Economics/Finance or related

Tools

Salesforce

ServiceNow

MS Office

FTP

Job description

Intercontinental Exchange (ICE) Data Services is seeking a Senior Client Support Specialist in London to support ICE Data Derivatives products and services, handling client inquiries and onboarding tasks across multiple asset classes.

You will collaborate with global clients and internal teams, resolve issues creatively, maintain documentation, and ensure timely, accurate responses while upholding high standards of service and communication.