Senior Client Support — Derivatives Data & Pricing

Intercontinental Exchange; City of Westminster; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

ICE Data Derivatives is seeking a Senior Client Support Specialist to support global clients with questions about data and option prices. You will resolve issues creatively by understanding ICE processes and resources, while maintaining strong client relationships.

The role requires a degree in Economics or Finance, 3 years of client-facing experience, excellent English, and solid time-management and analytical skills. Working hours are five days a week, Monday to Friday.

Qualifikationen

• Bachelor's degree in Economics, Finance or a related discipline.
• 3 years of experience in a similar support or client-facing role.
• Excellent verbal and written English language skills.
• Excellent time-management and organizations skills.
• Strong analytical and problem-solving skills with attention to detail and follow-up.
• Able to interact with external clients and internal business units.

Aufgaben

• Onboard and off-board clients for ICE Data Derivatives products and services.
• Field client inquiries and requests received via email, chat, Salesforce, and phone, including product and application questions, data and price confirmations.
• Provide timely and accurate response to all client inquiries.
• Provide support for any file delivery failures.
• Escalate issues with internal groups to resolve issues with urgency when applicable.
• Maintain strong relationships with clients and internal teams.
• Ensure up-to-date documentation of policies, procedures and work processes periodically.

Kenntnisse

English proficiency

Time management

Analytical thinking

Client interaction

Ausbildung

Bachelor's degree in Economics/Finance or related

Tools

Salesforce

ServiceNow

MS Office

FTP

Jobbeschreibung

ICE Data Derivatives is seeking a Senior Client Support Specialist to support global clients with questions about data and option prices. You will resolve issues creatively by understanding ICE processes and resources, while maintaining strong client relationships.

The role requires a degree in Economics or Finance, 3 years of client-facing experience, excellent English, and solid time-management and analytical skills. Working hours are five days a week, Monday to Friday.