Derivatives Data Support Lead

ICE Clear Europe Limited

Greater London

On-site

GBP 42,000 - 64,000

Full time

6 days ago

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Job summary

ICE Data Services (IDS) is seeking a Senior Client Support Specialist to support ICE Data Derivatives products and services. The role involves onboarding clients, addressing product and data questions, and resolving production issues with a focus on timely, accurate responses and strong client relationships.

The successful candidate will handle inquiries via email, chat, Salesforce, and phone, work with internal teams, and maintain documentation.

Qualifications

Bachelor’s or equivalent university degree in Economics, Finance or a related discipline.
3 years of experience in a similar support or client-facing role.
Excellent verbal and written English language skills.
Excellent time-management and organizational skills.
Strong analytical and problem-solving skills with attention to detail and follow-up.

Responsibilities

Onboard and off-board clients for ICE Data Derivatives products and services.
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including product questions and data/price confirmations.
Provide timely and accurate response to all client inquiries.
Provide support for any file delivery failures.
Escalate issues with internal groups to resolve issues with urgency.
Maintain strong relationships with clients and internal teams.
Ensure up-to-date documentation of policies, procedures and work processes periodically.