Senior Client Support Specialist

ICE; Greater London; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

ICE Data Services (IDS) is seeking a Senior Client Support Specialist to support ICE Data Derivatives, covering five asset classes and diverse instrument types. You will onboard/off-board clients, handle inquiries via email, chat, Sales Force, and phone, and resolve issues with urgency while maintaining strong relationships with clients and internal teams.

The role emphasizes clear communication, attention to detail, and the ability to work with internal groups to ensure smooth data delivery and

Qualifikationen

• Bachelor’s or equivalent degree in Economics, Finance or related discipline.
• 3 years of experience in a similar support or client-facing role.
• Excellent verbal and written English language skills.
• Excellent time-management and organizational skills.
• Strong analytical and problem-solving skills with attention to details.
• Ability to interact with external clients and internal teams.
• Working knowledge of Salesforce, ServiceNow, MS Office and FTP is advantageous.

Aufgaben

• Onboard and off-board clients for ICE Data Derivatives products and services.
• Field client inquiries via email, Chat, Sales Force, and phone.
• Provide timely and accurate responses to all client inquiries.
• Provide support for any file delivery failures.
• Escalate issues with internal groups to resolve with urgency.
• Maintain strong relationships with clients and internal teams.
• Ensure up-to-date documentation of policies, procedures and work processes.

Kenntnisse

Client support

Communication skills

Time management

Analytical thinking

Ausbildung

Bachelor’s degree in Economics/Finance

Tools

SalesForce

Service Now

MS Office

FTP

Jobbeschreibung

ICE Data Services (IDS), a leading provider of financial market data, has an opening for a Senior Client Support Specialist to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients’ questions and managing and escalating production issues.

The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.

Responsibilities

• Onboard and off-board clients for ICE Data Derivatives products and services
• Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
• Provide timely and accurate response to all client inquiries
• Provide support for any file delivery failures
• Escalate issues with internal groups to resolve issues with urgency, when applicable
• Maintain strong relationships with clients and internal teams
• Ensure up-to-date documentation of policies, procedures and work processes periodically

Knowledge And Experience

• Bachelor’s or equivalent university degree in Economics, Finance or a related discipline
• 3 years of experience in a similar support or client-facing role
• Excellent verbal and written English language skills
• Excellent time-management and organizations skills
• Strong analytical and problem-solving skills with attention to detail and follow-up
• Ability to interact with external clients, as well as internal business units
• Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
• The working hours will be 5 days per week, Monday to Friday