Senior Depot Operations Manager | Company Car & Benefits

Royal Mail; Hatfield; On-site; GBP 44,000 - 59,000; Full time

Benefits offered by this job

Company car

25 days annual leave

Health & dental care

Job summary

Parcelforce Worldwide is seeking an experienced Operations Manager at Hatfield Depot to lead a team of 85+ and manage 45 delivery/collection routes daily. You’ll oversee performance metrics, drive customer service improvements and coach frontline managers to maximise efficiency.

Role requires strong leadership in a unionised environment, ability to negotiate with owner-drivers, and CPC would be advantageous. Starting salary £51,539 with a 15% on-target bonus and generous benefits.

Qualifications

• Leads a team to improve performance and guide through change.
• Builds relationships with team, unions and stakeholders.
• Strong leadership and communication in operations.
• Experience in express parcels or unionised settings preferred.
• Analytical ability to interpret management data.

Responsibilities

• Oversee delivery and collection of large parcel volumes daily.
• Coordinate manpower and resources to ensure smooth operations.
• Coach front-line managers to drive customer service improvements.
• Review key performance outputs and identify trends.

Skills

Team leadership

Stakeholder relations

Operational leadership

Unionised environment

Analytical skills

CPC qualification

Contract negotiation

Job description

Parcelforce Worldwide is seeking an experienced Operations Manager at Hatfield Depot to lead a team of 85+ and manage 45 delivery/collection routes daily. You’ll oversee performance metrics, drive customer service improvements and coach frontline managers to maximise efficiency.

Role requires strong leadership in a unionised environment, ability to negotiate with owner-drivers, and CPC would be advantageous. Starting salary £51,539 with a 15% on-target bonus and generous benefits.